Customer support Specialist II

Do you enjoy helping others and solving problems Are you someone who excels in a environment where empathy experience providing detailed troubleshooting and resolutions matter If so wed love to connect with you.

Experian is expanding our Customer Care team in Costa Rica and were looking for collaborative customer-focused individuals to join us as Customer Care Specialists II. Youll play an important part in supporting consumers resolving inquiries and disputes and delivering a positive respectful experience with every interaction. Youll report to the Supervisor Customer Care.

WHAT YOULL Do:

• Handle inbound calls across multiple lines of business assisting with credit reports fraud alerts and general inquiries.
• Analyze written and verbal consumer disputes determining appropriate resolution paths.
• Process dispute requests including contacting financial institutions for documentation and validation.
• Educate consumers on dispute management and credit correction procedures.
• Ensure all actions comply with FCRA and state and country regulations.
• Maintain accurate records and uphold data quality standards in all systems.

The hiring process training and employment will be handled remotely. This means if offered the position you will begin working from home. However please keep in mind that you will likely transition back to our office located at Centro Corporativo El Cafetal ll Costa Rica.

Qualifications :

How your background is:

• Experience: Minimum 1 year of inbound call handling experience.
• Education: High school diploma required.
• Skills:
  • Experience interpreting and responding to customer requests.
  • Experience documenting customer issues in detail
  • Short-term memory retention.
  • Experience handling support requests from a variety of different channels (85%90%).
  • Proficient in PC and internet-based tools for quick decision-making.

Other Requirements:

• Must pass background checks employment and education verification and pre-employment screening.

Additional Information :

Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LI-Remote

Remote Work :

Yes

Employment Type :

Full-time