Christmas Kettle Assistant

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Christmas Kettle Assistant helps to organize direct and supervise the work performed by Christmas Kettle Campaign Worker activities.

Accountabilities:

• Assist with promoting coordinating and overseeing the activities of Christmas Kettle Campaign Worker volunteers.

• Assist with overseeing the operations of the Christmas Kettle campaign including scheduling of volunteers.

• Assist with the orientation and performance management of kettle worker volunteers.

• Assist the Christmas Kettle Coordinator with scheduling kettle volunteers including filling gaps and cancellations and responding to emergency absences.

• Provide support to kettle volunteers navigating the new online volunteer management program.

• Foster and maintain positive working relationships with kettle sites.

• Coordinate and assist with the delivery and pick-up of kettles to/from sites daily ensuring the security of donations.

• Host at a kettle as required ensuring necessary coverage for breaks etc.

• Ensure that kettle locations have adequate supplies.

• Assist with transferring the kettle contents into the deposit bags for processing.

• Complete shift reminder phone calls and/or voice mail messages for volunteers.

• Assist with answering phones booking food bank appointments using Link2Feed software and responding to inquiries regarding the Christmas assistance program.

• Perform other related duties as required.

WORKING CONDITIONS:

• This is a temporary full-time position based on 35 hours per week.

• Shifts may include days afternoons evenings weekend shifts and split shifts Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break.

• Flexibility in scheduling is required as the hours may increase as per operational requirements.

• Ability to lift/move up to 20 lbs. (11.34 kgs) in a safe manner.

• Required to wear appropriate Salvation Army identification.

• Local travel (up to 20%) is associated with this position.

• Use of personal vehicle may be required when a program vehicle is not available.

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.

Education Qualifications and Certifications:

• Completed High School or equivalent.

Experience and Skilled Knowledge Requirements:

• Minimum of one (1) year of prior related experience working in community-based programs would be a definite asset.

• Experience in office administration.

• Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL).

• Valid Ontario Class G Drivers License provide an original copy of current drivers abstract for review and verification that it satisfactory to The Salvation Army in its sole discretion is required.

• Knowledge of Salesforce software is an asset.

Skills and Capabilities:

• Excellent interpersonal skills integrity and adaptability.

• Ability to multi-task and work well in a fast-paced office setting; attention to detail problem solving and analytical skills.

• Self-motivated/disciplined.

• Lead by example by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.

• Ability to maintain information in confidence and exercise good judgement.

• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.

• Exhibit good listening skills have strong oral/written communication skills.

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.

• Honest courteous and punctual; prepared to act in the best interest of employer.

• Represent the organization in a positive professional and engaging manner.

• Treat the property of The Salvation Army with due care and caution.

• Attentive listening skills for the purpose of supervision coaching and conflict resolution.

• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion (i.e. The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.