French Customer Support in Portugal
French Customer Support in Portugal
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Job Description
Launch Your Career in Customer Support!
Step into a supportive team-driven workplace where professionalism and empathy shape every interaction. If youre proactive detail-oriented and passionate about helping others this could be the opportunity youve been looking for.
Role Overview:
As a Customer Support Specialist youll be the first line of contact for clients assisting them through phone calls emails and live chat. Your role will be to deliver clear solutions resolve issues promptly and create a smooth positive experience for every customer.
Key Responsibilities:
- Engage with customers professionally and warmly via phone email and chat
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Handle diverse requests from product or service information to troubleshooting and account support
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Provide guidance address concerns and ensure clients feel supported throughout their journey
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Keep accurate records of all cases and maintain up-to-date documentation
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Escalate sensitive or complex issues following company procedures
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Collaborate with internal teams to deliver timely and effective resolutions
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Consistently meet quality standards and response time targets
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Stay current on product knowledge company policies and industry best practices
Requirements:
- Fluent in French (C2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
Remote Work: Enjoy the flexibility of working from home
Ready to take the next step Apply today and be part of a team that values innovation and excellence!
Employment Type
Full Time
