Reservations Agent

WELCOME TO A WORLD OF OPPORTUNITIES AT IRELANDs #2 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

TheConrad Dublinis a5*hotelandpart of the Hilton Luxury Division. We aim to offersmart luxury travelers inspiring connections & intuitive service in a world of style. We areone of the best5*luxury hotels in the country.

Conrad is Empowering and Bold

Benefits

Working for Hilton means you arejoining an international company with more than 8800 hotels across the globewithcountless benefits & career development opportunitiessuch as:

• Travel- Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
• Team Member Gym a dedicated team member gym with free access 7 days a week
• Benefit Discounted rates for Conrad Team members across a wide range of retailers
• Development Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
• Holidays 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
• Maternity & Paternity Paid leave for those that qualify
• On shift complimentary meals on duty

The Job Role

As a Reservation Agent you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Agent will perform the following tasks to the highest standards:

• Ensure the accurate administration of all bookings for bedrooms or restaurant reservations and related correspondences including billing details
• Manage telephone fax and email enquiries in a prompt and professional manner and in accordance with company strategy & standards ensuring accuracy and attention to details at all times.
• Maintain a high level of product knowledge about the hotel and local area
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and reservations policies and procedures are followed to ensure guest satisfaction
• Complete arrival quality checks in line with company standards
• Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectation
• Provide prompt and efficient service while maintaining the hotels brand standards
• To be responsible for the successful planning and overall execution of small events dinners lunches afternoon teas etc. that take place within the hotel.
• Ensures to interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
• Proactively identifying opportunities to upsell and secure incremental revenue for the hotel
• Exceptional customer service level to ensure that expectation is exceeded and repeat business is secured
• Responsible that all BEOs / Group Sheets are handed over to the Food and Beverage Operations Team / Front Office Team every week for the following 7- 10 days outline and that all the information is accurate confirmed and billing details documented and in line with the credit policy.
• To conduct show rounds pre con meetings post meeting if requested.

The ideal candidate should be

• Someone who has a passion for hospitality
• Someone who is motivated to deliver great customer service
• Someone who has a luxury mind set to our team this is someone who can develop a strong sales and marketing plan to aid in the companys success
• Someone who is a team player collaborative flexible fun and dynamic
• Someone who has previous reservations and administration experience

EOE/AA/Disabled/Veterans