FinTech Customer Service Advisor
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Job Description
Permanent
Position: FinTech Customer Service Advisor
Company Overview:
RayaCX is a leading customer experience management company that provides innovative solutions to businesses in the FinTech industry. With a strong presence in Cairo Egypt we are committed to delivering exceptional customer service and driving positive customer experiences for our clients.
Job Overview:
As a FinTech Customer Service Advisor you will be responsible for providing excellent customer service to clients in the FinTech industry. You will be the first point of contact for customers handling inquiries troubleshooting issues and providing solutions to ensure a seamless customer experience.
Key Responsibilities:
- Serve as the primary point of contact for customers providing timely and accurate responses to inquiries and issues
- Troubleshoot and resolve customer issues escalating to higher levels when necessary
- Maintain a high level of knowledge about the companys products and services as well as the FinTech industry as a whole
- Identify and suggest improvements to processes and procedures to enhance the customer experience
- Collaborate with other teams such as sales and product development to address customer needs and concerns
- Keep accurate records of customer interactions and transactions
- Meet and exceed individual and team performance targets and KPIs
- Continuously seek opportunities to improve customer satisfaction and retention rates
Qualifications:
- Bachelors degree in Business Finance or a related field
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Strong problem-solving and decision-making abilities
- Proficiency in Microsoft Office and CRM software
- Good in English
- Strong understanding of FinTech products and services is a plus
Benefits:
- Competitive salary and benefits package
- Opportunities for growth and career advancement
- Dynamic and supportive work environment
- Training and development programs
- Health insurance and other employee benefits
If you are passionate about delivering exceptional customer service and have a strong understanding of the FinTech industry we would love to hear from you. Join our team at RayaCX and be a part of our mission to provide top-notch customer experiences in the FinTech world.
7K
Employment Type
Full Time
