Service Delivery Manager Middle East

Purpose*

• Accountable for monitoring and maintaining the delivery of services by GFM suppliers for Middle East Real Estate portfolio in line to agreed standards.
• To develop agree and implement a facilities and real estate strategy for Middle East working with the GFM supplier and Business Partners that creates an environment where Syngenta employees can contribute to their highest potential delivering innovative contributions to the business in safe efficient and most effective ways.
• Accountable for Middle East portfolio for both FM services and Real Estate activities. To act as an ambassador for Syngenta and GSS through strong networking internally with R&D Business Partners GFM supplier and other functional leadership and staff.
• Work with GFM suppliers in a business partner relationship to continuously identify improvements to the service provided and areas where further savings could be made.

Accountabilities*

• Manage the Facilities Management contract(s) at an area level and oversee that all the required services are being delivered to specification (security engineering maintenance cleaning catering heating lighting and Real Estate etc.).
• Be responsible for preparing and agreeing the Middle East GFM budget with Regional GFM Head GFM Finance and GFM supplier monitor spending and accruals.
• Liaising with GFM supplier organization R&D business partners key internal stakeholders and external contacts to support the smooth delivery of area operations.
• Review the supplier delivery against the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Middle East region with the GFM supplier. Gather and collate area data on the KPIs and SLAs and communicate results to the relevant parties.
• Update and maintain the Syngenta Property Database & Real Estate Tracker.
• Manage all Real Estate transactions within their portfolio.
• Monitor GFM supplier performance and act as the first internal escalation point for the Area. Share industry best practice and opportunities across Area.
• Ensure that all the area activities meet all internal and external legal HSE Letter of Assurance fiscal and compliance requirements and that all corporate standards are understood and implemented working with the HSE departments functions and GFM supplier appropriately.
• Act as a key contact and escalation point with Syngenta business partners ensuring that latest Syngenta business and real estate strategy is implemented across the area where relevant to GFM organization.
• Accountable for delivering GFM related projects in time cost and quality within the area.
• Review Supplier contract terms at regular intervals with supplier counterparts and identify improvements and savings that can be made according to feedback on service provided. Incorporate learning into any freshly negotiated terms and agree any major additional service provision to the base contract following the correct change control procedure.
• Work with relevant subject matter experts to ensure that service delivery protocols for sites and equipment is in line with Syngenta and Legislative Requirements for the Legal Entities within the Area.
• Establish and maintain fit for purpose area organizations for efficient delivery of GFM goals including the management of the organizational budget and people.
• Support the delivery of Capital Maintenance and Operational projects delivered in the area where applicable.
• Head the Area Leadership team for GFM and be a member of other related leadership teams where appropriate.
• Take responsibility for area morale and communications where required. Responsible for execution of client satisfaction surveys.
• Assume Legal responsibility for GFM area operations where relevant and ensure that Legal and Compliance accountability (e.g. ISO SOX LoA) is clear across the area for sites in scope.
• Support Internal Audit process for the relevant areas of responsibility.
• Drive operational excellence and productivity improvement across area in partnership with Functional Business Partners and GFM supplier.

List any specific deliverables/ projects within the role

• Contract management of GFM contract with key suppliers.
• Governance and Leadership of Middle East GFM operations.
• Operational delivery of services on an area level.
• Delivery of GFM related projects in the area.
• Key local contact/facilitator with Syngenta/Third Party at an area level.
• Management of local Service Delivery team as applicable.

Describe the team and the work environment

Global team of 50 with clear reporting structure into GFM organization part of multi-functional global Shared Business Services group within Syngenta.

Geographic Scope:

• Operational area role will be based in Egypt with responsibility for multiple sites across Middle East.

Complexity:

• A high level of area stakeholder management- facilitating the relationship between the local Syngenta functions key business partners the suppliers and the Third Parties.
• Application and understanding of the internal and external regulatory requirements.
• A high level of change implementation will be required.
• A high degree of autonomy is expected due to geographical diversity of the organization.

Qualifications :

Essential:

• Experience of managing a diverse team across locations.
• Comprehensive working knowledge of the contracts management in relation to the provision of services to the site including the related service level agreements and key performance indicators.
• Good knowledge of Health & Safety requirements and how they can best be implemented
• Computer literate.
• Experience of managing 3rd party suppliers including contract management and the operation of SLAs and KPIs.
• Experience of managing and setting budgets.
• Excellent communication skills with both internal customers and external suppliers.
• Excellent leadership skills with an ability to manage a team and stakeholders.
• Able to plan and organize work to meet deadlines whilst maintaining some flexibility to manage changing demands.

Desirable:

• Experience of working in Site Services function.

Minimum education and critical knowledge required for the job*

• Fluent in English and any additional language necessary to effectively manage in the area. Other languages are beneficial.
• Educated to a degree level standard or equivalent.
• Leadership experience and proven track records.

Experience to be gained in the job

Describe the relevant experience that can be gained whilst performing the job.

• Include functional experience (like enhancing selling skills) as well as Business/Organizational experience (like working with Leadership Team)
• Experience within a Corporate Facilities & Real Estate function and robust stakeholder engagement.

Remote Work :

No

Employment Type :

Full-time