About the Role:

Grade Level (for internal use):

The Team:

IMActionsTM is one of the worlds most trusted post-trade software. As an international team of industry experts we architect and deliver intelligent post-trade software applications to the capital markets globally. We have a proven history transforming business models for the worlds premier financial institutions enabling them to enter new markets reduce risk increase profitability and improve service standards.

We do this by seamlessly managing the huge volume and complex processing of all core post-trade services. These include asset servicing securities and cash processing and post trade analytics. Our team of experts supports our global customer base from offices in Dublin New Delhi (Gurgaon) Singapore and Dallas.

The Product Specialist provides support and consultancy services to our clients for resolution of software and data issues. The Client Experience team work directly with clients product engineering business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner. Issues to be resolved are typically quite complex and require detailed investigation.

The position offers a great opportunity for growth within the company. There is also the potential opportunity for analysts to work on site with clients in locations worldwide

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $90000 to $110000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.

In addition to base compensation this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

Responsibilities and Impact:

The Product Specialist provides support and consultancy services to our clients for resolution of software and data issues.
The Client Experience team work directly with clients product engineering business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner.
Issues to be resolved are typically quite complex and require detailed investigation.
This position offers a great opportunity for growth within the company. There is also the potential opportunity for Specialist to work on site with clients in locations worldwide.

• Provide direct support to clients by phone email and CRM tools.
• Responsible for incident logging understanding the problem prioritization independent assessment of impact and risks and effectively resolving the issue.
• Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution.
• Keep up to date with new features and functionality enhancements in the applications being supported.
• Assist in requirements gathering and the delivery of Change Requests.
• Assist in the preparation of specification documents business requirements and impact assessments.
• Assist in the implementation of projects providing system knowledge and process understanding.

What Were Looking For:

Basic Required Qualifications:

• Bachelors degree in business or technology.
• Relevant experience of 5 to 8 years required.
• Knowledge of capital market corporate action trade processing.
• Experience in issue troubleshooting.
• Working knowledge of SQL.
• Ability to read and analyze application log files.
• Working experience in customer facing role would be added advantage.
• Working knowledge of change management process would be added advantage.
• Additional Preferred Qualifications:
• Personal impact.
• Passionate about our business.
• Sound Technical and analytical skills.
• Significant customer service focus.
• Excellent problem-solving Skills.
• Attention to detail.
• Self-motivated proactive work ethics.
• Excellent interpersonal and communications skills.
• A proven ability to work effectively as part of a team.
• Right to Work Requirements:
• This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work As part of our Return-to-Work initiative Restart we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

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Required Experience:

IC