Senior Engineering Manager, Infrastructure Operations
Senior Engineering Manager, Infrastructure Operations
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1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: Austin TX
About the role
We are seeking a Senior Engineering Manager to lead a team of engineers within our network and data center infrastructure operations. This leadership role is part of the Infrastructure Operations organization which is responsible for building scaling and running one of the worlds largest and most important cloud networks. Cloudflares global network spans more than 330 cities and is a key strategic asset that supports all of our customers and products. As a leader on this team you will play a crucial role in ensuring the performance availability and security of our infrastructure.
We operate in a fast-paced environment where you will be expected to drive both project delivery and operational excellence through continuous improvement standardization and optimization. This isnt just about day to day operations; its about building a scalable performant secure and resilient infrastructure that plays a critical role in us building a better Internet.
Who you are
You are an experienced engineering leader with a passion for building high-performing teams and a track record of driving operational excellence. You will set strategy establish priorities and mentor a group of top technical talent. This role is for a hands-on leader who can rapidly learn adapt and apply learnings to enable fast and sustainable growth. You thrive in a hyper-growth environment and have an outstanding ability to get things done under pressure while leading with optimism and grit.
You have a proven track record of scaling teams driving change and being a well-respected technical leader and people manager. You are not just a manager but a mentor who can grow and empower your team to ensure an energized motivating and inclusive work environment.
What youll do
- Lead a passionate team of network engineers data center engineers and SREs who are at the core of our global infrastructure.
- Own the successful deployment of CAPEX investments ensuring our infrastructure scales ahead of demand.
- Collaborate strategically with cross-functional partners including Project Managers Finance and Security to deliver on ambitious group initiatives.
- Ensure optimal team staffing by aligning the right talent with the right projects.
- Manage key third-party vendors and contractors holding them accountable for performance and service level agreements (SLAs).
- Define implement and analyze operational KPIs and metrics to measure and improve our operational health and performance.
- Drive a culture of continuous improvement by championing standardization optimization and automation.
- Own incident response root cause analysis (RCA) and executive-level communication during critical events.
- Foster a best-in-class operations team by bringing fresh perspectives leadership acumen and a focus on employee engagement.
- Influence infrastructure architecture and design by providing operational feedback to engineering and product teams.
Examples of desirable skills knowledge and experience
- Minimum of 6 years of operational management and team leadership experience in a global data center and network infrastructure environment preferably at a hyperscale or cloud company.
- Deep technical foundation in network engineering (Layers 1-3) data center architecture and infrastructure automation.
- Proven expertise in deploying time-sensitive and CAPEX-intensive infrastructure projects including power planning rack design and structured cabling.
- Exceptional ability to plan forecast measure and execute to meet ambitious goals.
- Outstanding verbal written communication and presentation skills.
- Demonstrated ability to attract hire coach and retain top engineering talent in a highly competitive market.
- Experience navigating ambiguous and rapidly changing environments with a bias for action and a high degree of autonomy.
- A master at building strong relationships and influencing outcomes across a wide range of cross-functional stakeholders including non-technical teams and executives.
- Extensive experience with on-call rotations incident management RCA and post-mortem analysis.
- A reputation as a trusted respected and high-judgment leader known for fairness empathy and high ethical standards.
Equity
This role is eligible to participate in Cloudflares equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs including parental pregnancy health medical and bereavement leave
What Makes Cloudflare Special
Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.
Required Experience:
Manager
Employment Type
Full Time
