Customer Service Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a proactive and customer-focused Customer Service Specialist to join our dynamic Customer Service team in Monterrey. This role is part of our Filtration Business Unit and plays a key role in ensuring a seamless customer experience across the local market.
Purpose of the job
As a Customer Service Specialist you will be responsible for managing customer orders and ensuring smooth coordination between internal departments such as production planning finance and logistics. You will also support the Sales Management team by addressing and resolving customer-related issues including returns and delivery delays.
Main responsibilities
Analyze and manage the customer order portfolio with a critical and solution-oriented mindset
- Operate Ahlstroms ERP system to input track and manage order information
- Deliver high-quality customer service to local clients
- Resolve issues related to customer orders in a timely and professional manner
- Collaborate with Sales Management to support logistics production planning and customer communications
- Generate reports and insights to support Sales Management decision-making
- Act as a liaison between Sales and departments such as Quality Application Engineering and Continuous Improvement
Required qualifications and experience
- University degree (Bachelors level or higher)
- Experience in customer service activity preferably matured in an industrial environment
- Native Spanish speaker with fluency in business English
- Strong communication and interpersonal skills
- Proven problem-solving abilities and a proactive mindset
- High level of accountability organization and attention to detail
- Proficiency in MS Office and general IT systems
Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Join our journey to create a more sustainable world with products and solutions that Purify and Protect with Every Fiber for a Sustainable World. Our three divisions Filtration and Life Sciences Food and Consumer Packaging and Protective Materials address global trends with safe and sustainable solutions.
We are deeply committed to building and maintaining safe and inclusive environment and culture where everyone feels valued and respected. At Ahlstrom we all have equal opportunities to belong and reach our full potential.
Our net sales in 2024 amounted to EUR 3.0 billion and we employ some 6800 people. Read more at
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Ahlstrom is one of the world's leading players in sustainable and innovative fiber solutions. Our mission is to expand the role of fiber-based solutions for a sustainable everyday life.
