Treasury Operations Specialist I

As a Treasury Operations Specialist I I you will be responsible for providing support to the Treasury Operations Department and members with Credit Union needs provide support to branch personnel for consumer electronic services and complete specific operation tasks associated with TM products. Assists with various projects monitoring and reporting and risk assessments. Assist with processing and deposit operations along with having basic knowledge of ACH rules. You will assist members with new business account set up provide ongoing account maintenance and member support. Process approved credit card and debit card orders performs necessary postings and maintenance processes payments archives system reports modifications and maintenance.

Direct Reports: None

How will you make an impact

25% Deliver exceptional phone communication and timely email replies (within one hour). You will be the first point of contact for treasury members ensuring professional courteous and efficient responses that build trust and confidence in our services.

20% Assist business members with new account setup account maintenance and basic treasury product support. You will support members in establishing new business accounts handling updates and navigating treasury products all while developing your own technical expertise. Help build organizational competence and teamwork to support and deliver all Treasury Service products and services. Implement new Treasury Service products for members.

20% Use the Treasury Ticketing System to enter monitor and close tickets in a timely manner. You will track follow up and close tickets efficiently ensuring member issues are resolved quickly and internal workflows remain seamless. Perform wire completions quality controls (under 30 days) and accurate documentation. You will be responsible for executing routine but critical treasury tasks with precision supporting both compliance and a smooth member experience. treasury operational tasks related to debit and credit cards ACH online treasury and mobile/online banking mobile and remote deposit. Prepares and maintains Treasury Service product and service risk assessments. Maintain tracking logs and client documentation in accordance with regulatory requirements. Perform daily report review and necessary follow up actions.

10% Provide Tier 1 treasury account support for frontline staff and business members. You will help resolve the most common inquiries and requests providing frontline staff and members with prompt answers to basic treasury questions.

10% Learn treasury products systems and procedures to build technical expertise. You will take initiative in learning the breadth of treasury services laying the foundation for growth into advanced troubleshooting and analysis.

5% Support team projects daily reporting and process documentation. You will contribute to projects and reporting tasks helping the team deliver accurate information and maintain compliance while expanding your skills.

5% Demonstrates products and services to business treasury members such as digital banking sweep accounts. Assist with general credit union communications to members. Develop knowledge of internal resources for accurate response to client issues. Take ownership and deliver timely resolution of client issues Educates members and employees on security issues related to Treasury Services. Participates on project team of new/enhanced product roll out.

-- Must comply with all company policies and procedures applicable laws and regulations including but not limited to the Credit Union Secrecy Act the USA PATRIOT Act and the Office of Foreign Assets Control.

-- If applicable: this position may have additional duties to include bilingual duties noted in the Bilingual Policy.

What you will need to succeed

Experience

0-2 years customer service and banking operations experience to include problem resolution in banking retail or related field.

Education / Certifications / Licenses

A High School Diploma or equivalent. Must have and maintain a valid drivers license.

Preferred Skills

• Demonstrates initiative professionalism and service focus.
• Ability to work in a fast-paced environment and be extremely personable on the phone or in-person via video conferencing
• Ability to work in a teamwork environment by working cooperatively with peers subordinates managers and staff in other
• Working knowledge of Microsoft Office (Outlook Word Excel PowerPoint).
• Professional level of verbal and written communication skills are essential to the
• The ability to motivate or influence internal staff and external members is a critical part of the job requiring a significant level of influence and
• Ability to provide world class member service while executing Interras vision mission and delivery of Core

Interpersonal Skills

• Courtesy and tact are essential elements of the
• Work involves personal contact with members and others inside and outside the organization generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions updating or referring.
• Communications generally require shorter and not in-depth

Competencies

• Effective Communication - Utilizes a variety of communication modalities effectively and appropriately across multiple channels. Is effective in a variety of communication settings: one-on-one small and large groups or among diverse styles and position Adjusts to fit the message to the audience. Provides timely and helpful information to others across the organization.
• Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
• Member Focus - Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome.
• Resilient - Maintains composure under pressure; handles difficult situations effectively maintains a positive attitude despite adversity; uses adversity as a learning
• Self Motivated - Demonstrates initiative to address challenges accomplish tasks and seize opportunities even when Demonstrates appropriate urgency and positive attitude while doing so.
• Teamwork - Effective team player who adds complementary skills and contributes valuable ideas opinions and feedback; communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

ADA Requirements

Physical Requirements

• Able to bend sit and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10
• Must be capable of climbing / descending stairs in an emergency
• Must be able to operate routine office equipment including computer terminals and keyboards telephones copiers facsimiles and
• Must be able to routinely perform work on computer for an average of 6-8 hours per day when
• Must be able to work extended hours or travel off site whenever required or requested by
• Must be capable of regular reliable and timely

Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal

Mental and/or Emotional Requirements

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a
• Must be able to read and carry out various written instructions and follow oral
• Must be able to complete basic mathematical calculations spell accurately and understand computer
• Must be able to speak clearly and deliver information in a logical and understandable
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast
• Must be able to effectively handle multiple simultaneous and changing
• Must be capable of exercising highest level of discretion on both internal and external confidential

Acknowledgement

Nothing in the position description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color religion sex/gender national origin disability age or any other category protected by law.

Required Experience:

IC