Senior CRM Solution Architect
Senior CRM Solution Architect
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1 Vacancy
Job Description
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship development and leadership programs
- And more
Work Location: Atlanta GA
Description
Overview:
We are seeking a highly skilled and experienced Senior CRM Solutions Architect to join our dynamic marketing department within a healthcare system.
The successful candidate will be responsible for leading the design development implementation and maintenance of our customer relationship management (CRM) systems.
This role requires a strategic thinker with exceptional technical expertise and a deep understanding of healthcare marketing operations and customer acquisition strategies.
Key Responsibilities:
- Architect and design end-to-end CRM solutions tailored to the specific needs and objectives of the healthcare systems marketing department.
- Lead the implementation and integration of CRM systems ensuring alignment with organizational goals data security and regulatory compliance.
- Collaborate closely with stakeholders across the marketing department and IT teams to gather requirements define workflows and establish best practices for CRM utilization.
- Develop and maintain data models schemas and architecture documentation to support CRM implementation and customization.
- Oversee the configuration customization and optimization of CRM platforms to enhance user experience increase efficiency and drive marketing effectiveness.
- Provide technical guidance and mentorship to junior team members fostering a culture of continuous learning and innovation.
- Stay informed about emerging technologies industry trends and best practices in CRM and evaluate their potential impact on the healthcare systems marketing operations.
- Act as a subject matter expert on CRM-related initiatives representing the marketing departments interests in cross-functional projects and strategic planning efforts.
- Collaborate with vendors consultants and other external partners to evaluate third-party solutions negotiate contracts and ensure successful implementation and integration with existing systems.
- Monitor system performance conduct regular audits and implement proactive maintenance and optimization strategies to ensure the reliability scalability and security of CRM systems.
Minimum Qualifications:
- Bachelors degree in Computer Science Information Systems or related field; Masters degree preferred.
- Minimum of 8 years of experience in CRM architecture design implementation and administration with a focus on healthcare or related industries.
- Proven track record of successfully leading complex CRM projects from inception to completion with a strong emphasis on customer-centric solutions.
- Extensive knowledge of CRM platforms such as Salesforce Microsoft Dynamics or similar enterprise-grade systems including configuration customization and integration capabilities.
- Experience with data modeling database design and SQL programming in a healthcare environment with a solid understanding of HIPAA and other relevant regulations.
- Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions and drive innovation.
- Excellent communication skills with the ability to effectively collaborate with diverse stakeholders at all levels of the organization.
- Demonstrated leadership abilities with a track record of mentoring and developing team members to achieve their full potential.
- Relevant certifications such as Salesforce Certified Technical Architect (CTA) or Microsoft Certified: Dynamics 365 Power Platform Solution Architect preferred.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Required Experience:
Senior IC
Employment Type
Full-Time
