Information Technology Systems Administrator (Police Department)

Information Technology Systems Administrator (Police Department)

The Los Gatos Monte Sereno Police Departmentdepends on reliable technology for public safety investigations communications and record-keeping. As the Information Technology Systems Administrator your work will directly contribute to the safety of our residents and the efficiency of our public services by making sure all systems are stable secure and aligned with industry best practices state and federal data security requirements and Town policies. You will serve as the cloud security officer for the Police Department and help maintain the Towns IT infrastructure and the Emergency Operations Center (EOC) as needed.

This is a hands-on role perfect for a motivated individual who thrives in a dynamic fast-paced environment. We are looking for someone who can communicate effectively with other team members and staff and work independently with little supervision.

Key responsibilities include but are not limited to:

• Administer monitor and maintain servers networks workstations storage and related infrastructure for the Police Department and the wider Town technology environment.
• Implement and enforce security measures patching vulnerability management backup and recovery disaster planning.
• Install configure and support law enforcement software applications and systems such as:
  • Body-worn cameras
  • In-car mobile audio video systems
  • Automated license plate readers
  • Mobile data computers
  • Portable and mobile radios and handheld communication devices
  • Computer aided dispatch (CAD)
  • Records management systems (RMS)
  • Mobile data mapping evidence technology systems and audio and video storage technology
  • Associated mobility VPN management wireless connections for video and data transfer cellular data connections
• Ensure the connections to CLETS SLETS California Department of Justice Sheriffs Office ECOMM SVDPS meet the DOJ requirements for data security.
• Troubleshoot hardware software and network issues; perform root-cause analysis.
• Maintain user accounts permissions authentication and access control in line with department and Town policies.
• Ensure documentation policies and standard operating procedures are updated and followed.

• Provide technical support both remotely and on-site including diagnosing and resolving hardware software and network issues.
• Plan test and implement system upgrades patches and enhancements.
• Assist with or lead procurement installation configuration and maintenance of IT hardware and software.

• Manage maintain and troubleshoot servers networks workstations and other IT infrastructure used by the Police Department and other Town departments.
• Serve as a member of the Emergency Operations Center (EOC) Team responsible for developing installing configuring maintaining supporting and troubleshooting all aspects of EOC technology.
• Coordinate with and manage external vendors for system upgrades maintenance and new technology rollouts.
• Assist with or lead technology projects from conception to implementation.

For the full job description review the Information Technology Systems Administrator job classification. This is a FLSA non-exempt position eligible for overtime. It is representative by the Los Gatos Town Employees Association.

Ideal Candidate

The Information Technology Systems Administrator offers the opportunity to apply advanced technical expertise in a public safety context maintaining the critical systems used by law enforcement while also supporting the general IT needs of the Town. The ideal candidate is an adaptable and detail-oriented problem-solver who can thrive under pressure and maintain the highest standards of security and confidentiality.

The ideal candidate has:

• Experience with CAD and RMS systems dispatch systems bodycams and video evidence systems.
• Familiarity with state and federal regulations regarding law enforcement data privacy and chain of custody.

• Experience working in or with law enforcement or public safety systems.
• Proven experience as a Systems Administrator or similar role with responsibilities for servers network infrastructure security and support.
• Expertise in Windows/Linux server environments Active Directory VPN firewalls endpoint management storage solutions backup and recovery.
• Capability working in structured chain-of-command settings; takes direction and escalates appropriately; adheres to strict policies and guidelines.
• Strong communication skills; ability to collaborate across departments while maintaining professionalism under pressure.

Minimum Qualifications
Any combination of training and experience that would provide the required knowledge skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education: A Bachelors Degree from an accredited college or university with major course work in a field such as computer science information technology systems or a related field.

Experience: Three (3) years of progressively responsible professional level work in technology closely related to the listed essential functions and duties illustrated above.

Substitution:
The following may substitute the required Bachelors Degree education. Experience and education substitutions are determined at the discretion of the Town of Los Gatos.

• Five (5) years of progressively responsible professional level work in technology closely related to the listed essential functions and duties illustrated above and an Associates degree from an accredited college or university with major course work in a field such as computer science information technology systems or a related field. Or
• Seven (7) years of progressively responsible professional level work in technology closely related to the listed essential functions and duties illustrated above.
  

• California Class C Drivers License: Possession of a valid drivers license at the time of appointment and the ability to successfully maintain a valid license as a condition of continued employment without driving restrictions that would impair the employees ability to perform the essential duties of the position.

Background Requirements

The selected candidate must pass an extensive background investigation including criminal history credit check drug screening medical clearance psychological evaluation polygraph fingerprinting professional reference check and other security vetting and maintain all required clearances as condition of employment.

Working Conditions & Schedule

The regular schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Some evenings weekends or on-call/overtime may be required in case of system emergencies major incidents or special projects. Work involves both office-based tasks and on-site work (for servers network closets police facilities etc.). Must be physically able to perform tasks such as occasional lifting of equipment climbing or reaching for network wiring etc. as needed.

To be considered for this career opportunityclick the Apply button to complete the online application form. All application materials must be submitted online.Resumes may be attached but not accepted in place of a complete online application. Only complete applications will be accepted. Applications will be screened in relation to the criteria in this job announcement. Applicants with the most relevant qualifications will be invited to interview. The information in this announcement may be modified or revoked without notice and does not constitute an express or implied contract. For technical questions visitGovernmentJobs Support.


The Town of Los Gatos is an equal-opportunity employer. Applicants for all job openings will be considered without regard to age race color religion sex national origin sexual orientation disability veteran status or any other consideration made unlawful under any federal state or local laws. The Town of Los Gatos is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability contact us at or at