Customer relations-After market
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Monitor complaint volumes trends and resolution timelines across all regions
(b) Audit of Complaints closure documents from Dealers for authentication & correction.
(c) Ensure all complaints are logged categorized and tracked in the central system
(d) Attribute analysis for identifying root cause of complaint preparing Action Plan with counter measure for implementation to avoid future escalation
(b) Audit of Complaints closure documents from Dealers for authentication & correction.
(c) Ensure all complaints are logged categorized and tracked in the central system
(d) Attribute analysis for identifying root cause of complaint preparing Action Plan with counter measure for implementation to avoid future escalation
Planning and execution of Onsite Dealer Audit mechanism for focus Dealers in the Nation.
(i) Mentor regional complaint coordinators to ensure alignment with HQ standards.
(j) Track customer satisfaction post-resolution and identify areas for improvement.
(i) Mentor regional complaint coordinators to ensure alignment with HQ standards.
(j) Track customer satisfaction post-resolution and identify areas for improvement.
Key Skills
- Microsoft Access
- SQL
- Analysis Skills
- Microsoft Powerpoint
- Securities Law
- Data Mining
- Investment Banking
- Market Research
- Microsoft Excel
- Visual Basic
- Bloomberg
- Data Analysis Skills
