Customer Product Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Customer Product Manager is a leadership role that drives strategic and business decisions to accelerate customer adoption of digital products with a focus on eCommerce Equipment Management and Connectivity. The position is responsible for positioning and adoption of digital products and solutions to deliver measurable customer value.

Key Responsibilities

Team Development & Enablement

Develop and lead a team of Product Adoption Consultants (PACs) ensuring they possess deep expertise in their respective domains.
Provide strategic guidance and training resources to empower the teams success.
Drive onboarding and continuous learning initiatives including role-based enablement and modern training tools.
Foster a culture of collaboration accountability and regional expertise.
Ensure PACs are deeply engaged with dealer digital teams and gain firsthand insights through field visits to customer sites.

Customer & Product Strategy

Enable field-based Digital Application Representatives (DARs) and dealers through application training and support.
Gather marketplace insights and collaborate with industry and product teams to influence future product evolution.
Engage with customers to identify operational improvement opportunities.
Monitor product performance and partner with enablement teams and product owners to address issues and enhance functionality.
Develop and execute customer adoption strategies focused on delivering tangible value.
Participate in quality assessment and continuous improvement initiatives.

Candidate Profile

Prior experience in field/customer-facing roles and team management is required.
Previous experience in technology companies is preferred.
Prior experience in driving digital product adoption is required.
Multilingual capabilities are a plus.

Core Competencies

Customer Focus

Aligns business decisions with customer needs and satisfaction.
Regularly engages with customers to understand expectations and feedback.
Links organizational goals to customer outcomes.

Digital Products & Services

Understands digital product portfolios and their integration across the organization.
Effectively communicates product features delivery options and updates.
Leads value-based storytelling for customer-facing applications.

Decision Making & Critical Thinking

Applies structured decision-making techniques.
Organizes and analyzes relevant data to support informed judgments.
Assesses risks and alternatives to guide productive outcomes.

Effective Communication

Delivers constructive feedback and adapts communication style to audience.
Writes reports and presents ideas clearly.
Interprets verbal and non-verbal cues to enhance communication effectiveness.

Negotiation

Uses collaborative techniques to achieve win-win outcomes.
Focuses on issues not personalities and listens actively.
Demonstrates flexibility and openness during negotiations.

Relationship Management

Builds and maintains strong relationships with dealers clients and peers.
Responds promptly to requests and monitors satisfaction levels.
Resolves critical issues and clarifies roles within business relationships.

Technical Excellence

Applies structured problem-solving to technical challenges.
Pursues continuous learning and takes on new technical assignments.
Shares examples of technical excellence in real-world scenarios.

Value Selling

Applies value-based selling techniques tailored to customer needs.
Researches customer industries and quantifies benefits in customer terms.
Documents value-added activities beyond initial transactions.

Additional Information

Travel Requirement: Approximately 40% within the APD region.
Relocation & Visa Sponsorship: Not available for this role.

Posting Dates:

November 14 2025 - November 21 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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Required Experience:

Career Area:SalesJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustaina...