Application Support Specialist Junior
Application Support Specialist Junior
Posted on :
29-09-2025
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1 Vacancy
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Job Description
Experience and Skill Set Requirements
- General Project Coordination and Communication (30%)
- Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
- Strong communication skills with the ability to convey complex technical concepts in simplified terms for non-technical stakeholders.
- Excellent analytical and problem-solving capabilities coupled with experience in change planning and implementation.
- Proficiency in Microsoft Office for process automation data analysis and report generation.
- Service Management (30%)
- Expertise in ITIL best practices for Service Management (Incident Problem Change and Configuration Management).
- 2 years of experience managing the full lifecycle of incidents problems and service requests using tools like Remedy/eSMT.
- Experience analyzing and reporting on operational data to identify trends and optimize processes.
- Middleware Support (35%)
- 2 years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
- 2 years of experience with middleware environments including IBM WebSphere Application Server/Liberty/NDM.
- Practical experience with DevOps methodologies and CI/CD tools like Jenkins Urban Code Deploy and Urban Code Velocity.
- Hands-on experience with OpenShift managing containerized applications and ensuring scalable flexible deployments.
- Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
- Operational experience with Ceph storage for data management and scalable storage solutions.
- General exposure to cloud technologies network topologies (firewalls load balancers DNS) and development platforms like DataPower Informatica IBM MQ and IBM ACE.
- Public Sector Experience (5%)
- Experience working in public sector environments such as OPS BPS or similar government institutions.
Must haves:
o IBM WebSphere Application Server
o Deployment Automation - Urban Code Deploy and Urban Code Velocity
o Middleware Monitoring tools e.g. ITCAM Dynatrace
o Cloud technology including OpenShift Kubernetes and Ansible
Experience with ITIL Incident Management process
Experience with ITIL Change Management process
Employment Type
Full-time
Key Skills
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