Application Support Specialist Junior

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Experience and Skill Set Requirements

General Project Coordination and Communication (30%)

Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
Strong communication skills with the ability to convey complex technical concepts in simplified terms for non-technical stakeholders.
Excellent analytical and problem-solving capabilities coupled with experience in change planning and implementation.
Proficiency in Microsoft Office for process automation data analysis and report generation.

Service Management (30%)

Expertise in ITIL best practices for Service Management (Incident Problem Change and Configuration Management).
2 years of experience managing the full lifecycle of incidents problems and service requests using tools like Remedy/eSMT.
Experience analyzing and reporting on operational data to identify trends and optimize processes.

Middleware Support (35%)

2 years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
2 years of experience with middleware environments including IBM WebSphere Application Server/Liberty/NDM.
Practical experience with DevOps methodologies and CI/CD tools like Jenkins Urban Code Deploy and Urban Code Velocity.
Hands-on experience with OpenShift managing containerized applications and ensuring scalable flexible deployments.
Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
Operational experience with Ceph storage for data management and scalable storage solutions.
General exposure to cloud technologies network topologies (firewalls load balancers DNS) and development platforms like DataPower Informatica IBM MQ and IBM ACE.

Public Sector Experience (5%)

Experience working in public sector environments such as OPS BPS or similar government institutions.

Must haves:

o IBM WebSphere Application Server

o Deployment Automation - Urban Code Deploy and Urban Code Velocity

o Middleware Monitoring tools e.g. ITCAM Dynatrace

o Cloud technology including OpenShift Kubernetes and Ansible

Experience with ITIL Incident Management process

Experience with ITIL Change Management process

Experience and Skill Set Requirements General Project Coordination and Communication (30%) Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders. Strong communication skills with the ability to convey complex technical concepts in simplifie...

Experience and Skill Set Requirements

General Project Coordination and Communication (30%)

Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
Strong communication skills with the ability to convey complex technical concepts in simplified terms for non-technical stakeholders.
Excellent analytical and problem-solving capabilities coupled with experience in change planning and implementation.
Proficiency in Microsoft Office for process automation data analysis and report generation.

Service Management (30%)

Expertise in ITIL best practices for Service Management (Incident Problem Change and Configuration Management).
2 years of experience managing the full lifecycle of incidents problems and service requests using tools like Remedy/eSMT.
Experience analyzing and reporting on operational data to identify trends and optimize processes.

Middleware Support (35%)

2 years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
2 years of experience with middleware environments including IBM WebSphere Application Server/Liberty/NDM.
Practical experience with DevOps methodologies and CI/CD tools like Jenkins Urban Code Deploy and Urban Code Velocity.
Hands-on experience with OpenShift managing containerized applications and ensuring scalable flexible deployments.
Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
Operational experience with Ceph storage for data management and scalable storage solutions.
General exposure to cloud technologies network topologies (firewalls load balancers DNS) and development platforms like DataPower Informatica IBM MQ and IBM ACE.