Intermediate II Application Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are:
For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.
We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.
Your role:
The stability of our software is paramount given our customers rely on our services to keep them compliant. With this in mind we are looking for a motivated individual to join our team and contribute to the smooth running of our live systems. We know that production incidents happen from time to time but with your help and expertise we will reduce their impact and likelihood of re-occurrence while taking the opportunity to continuously learn and improve.
At Global Relay we run our software and platforms ourselves leveraging a fully on premise (on-prem) model this provides the opportunity to learn and solve unique and interesting challenges. Your role will involve building up valuable domain knowledge including Global Relays products and services. As part of this you will help identify areas of potential operational risk hot spots and collaborate with cross functional teams to implement mitigating solutions. When a production incident occurs you will be motivated to take ownership troubleshoot and liaise closely with other subject matter experts to fix the underlying issue.
Your responsibilities:
Given the varied nature of the role your time will be split working across the following areas:
- Continuous learning:Keeping up to date with Global Relays products and services and tracking their dependencies. Be an active participant in post incident reviews and contribute to knowledge bases to ensure we are continuously learning and improving
- Incident response:Troubleshoot and triage incidents effectively by reviewing monitoring output log stack traces and knowledge bases. Action accordingly in line with severity. As part of incident response this will require out of hours support as part of a rota.
- Implementing operational best practices:Working with engineering teams including the DevOps community to ensure actionable run books are complete and accurate. Instrument automated end point checking dashboards and alerting to help identify potential issues early.
- Operational Readiness:During the inception stages of a services review operational readiness and advise accordingly
Some of the technologies that you will interact with include:
- Observability: Grafana Labs stack Zabbix
- Collaboration knowledge base ticketing and code versioning: Atlassian Suite
- Containerization/Virtualization: Docker/Podman
- Container Orchestration: Kubernetes
- CI / Automation execution: Jenkins
- Scripting: Python Bash
- Operating Systems: Linux Windows iOS Android
Where you have knowledge gaps training and shadowing opportunities will be provided.
About You:
You have an automation-first mindset. You enjoy sharing your knowledge and have a thirst for expanding your own technical horizons. You are able to work under pressure and you are a keen problem solver with a drive for finding efficient solutions to challenging problems. You enjoy working with others.
- A minimum of 4 years working in an Application Support or SRE role
- Hands on experience with observability platforms Linux scripting and container technologies
- Experience using code versioning systems
- You are comfortable in dealing with incidents under high pressure scenarios
- Experience with being on call as part of a rota
- Familiar with Kubernetes concepts
- You are comfortable collaborating with cross functional areas
- You are comfortable working with cross geographic teams
- Can understand code at a high level and are familiar with exception logs and stack traces as part of troubleshooting
Nice to haves
- Familiar with Grafana Labs stack
- Experience troubleshooting applications running in Kubernetes
- Experience working in highly compliant industries e.g. Finance/Banking
Compensation:
Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.
The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program bonus and an RRSP contribution matching program.
For Vancouver-based employees we provide a subsidized meal program courtesy of our talented in-house culinary team!
What you can expect:
At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.
We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.
To learn more about our business culture and community involvement visit .
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Upgrade to Global Relay. The leading provider of compliant electronic communications archiving, messaging, supervision, and eDiscovery.
