Key Holder
Key Holder
Posted on :
29-09-2025
Employer Active
1 Vacancy
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Job Description
VICI is the ultimate shopping destination for the modern fashionista. Our assortment covers womens apparel accessories footwear and handbags. We offer an on-trend assortment with capsule-like weekly drops featured shops influencer collaborations and curated daily drops focused on our customers lives and the styling inspiration they need. Much of our assortment is exclusive and made with our customers shopping preferences and feedback top of mind. We buy and design sophisticated trend right and modern styles we know our customers will love.
What started as a small family-owned business has grown since its start in 2012 to a brand with a strong online and social presence. Affordability quality and customer service are at the center of our brand and we always strive to ensure our customers are satisfied with their VICI experience. From opening our Nashville retail store to launching pop ups in Newport Beach and Venice Beach VICI is increasing its retail footprint to bring more awareness to the brand. We are just getting started and excited about what the future holds!
The Key Holder isresponsible for providing a positive shopping experience for customers ensuring a clean safe and aesthetically pleasing sales floor and meeting sales goals. This position represents the VICI brand by creating an exceptional customer experience that leaves a lasting impression and serves as backup to management on an as needed basis.
Applicants may apply online or e-mail for an application to complete.
Essential Functions
- Supports and/or performs opening duties on behalf of management (i.e. open registers mini floorset with new collection rearrange any racks/tables that dont align with daily collection restock products and supplies)
- Supports and/or performs closing duties on behalf of management (count and close registers place daily deposit in safe straighten/organize entire store and back room take full hanger hampers to the back for warehouse team to pick up in AM send closing text to entire team with daily updates/any items needing to be restocked in the morning and communicating any issues needing to be addressed)
- Ensures sales floor is clean organized and aesthetically pleasing at all times
- Follows VICI five-star service expectations when greeting and supporting customers
- Handles all customer issues regarding orders and returns; escalates customer concerns with urgency
- Style and sell product to customers in person and over the phone; meets or exceeds sales goals
- Package label and ship any phone orders
- Acts as backup to management on an as needed basis
- Maintain excellent knowledge of all companys products and department policies
- Makes recommendations to improves processes that will improve department productivity
- May perform other duties as assigned in support of the overall success of the company
Competencies:
- Comfortable working in a fast-paced startup environment with the ability to take initiative and quickly adapt to change
- Demonstrates a high degree of personal and professional integrity
- Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
- Strong customer service orientation; demonstrates a kind and gentle approach with customers
- Ability to work independently be self-motivated and work effectively in a team environment
- Skilled at communicating clearlybothverballyandinwriting
- Excellent problem-solving skills; willingness to think out-of-the-box to resolve issues
- Demonstrated knowledge and proficiency with Windows (Word Excel Powerpoint) Mac and Google products and standard applications (Slack Office365 Chrome etc.)
- Works in an indoor environment temperature controlled
- Standing and walking for long periods sitting intermittently
- Use office equipment such as computer mouse keyboard printer
- Occasionally lift or pull up to 30 pounds
- High school diploma required
- 1-3 years prior experience in retail
- Ability to read write speak and understand the English language fluently and communicate verbally and in writing at a professional level
- This is a full-time position work schedule may include evenings and weekends
- 40 hours a week Morning Shift and Afternoon Shift.
Work Environment:
Education and Experience:
Expected Hours of Work:
VICI is committed to growing and empowering a more inclusive community within our company and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds experiences and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex gender gender identity sexual orientation age marital status pregnancy status veteran status or disability status. We believe that a variety of perspectives will make our teams and business stronger.
Employment Type
Full-Time
Key Skills
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