Technical Support Manager
Technical Support Manager
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Job Description
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
As aField Application Specialist (FAS Engineer) you will be a key technical ambassador for our advanced engineered solutions inpowder handlingpowder/liquid mixing andhigh containment systems. You will support the commercial team throughout the entire customer lifecyclefrom opportunity identification to post-installation serviceensuring that our customers receive tailored high-performance solutions that meet their operational regulatory and safety requirements.
Your role will span bothpre-salesandpost-salesactivities combining technical consulting solution development and service support. You will help translate complex customer needs into actionable solutions using our innovative product portfolio and other proprietary technologies.
Expanded Responsibilities
- Pre-Sales Engagement:
- Collaborate with sales contracts and engineering teams to develop customized proposals and technical presentations.
- Conduct site assessments and feasibility studies to align customer needs with ILC Dovers capabilities.
- Deliver product demonstrations and value-based selling strategies to showcase our containment and process solutions.
- Customer Consultation & Solution Design:
- Act as a trusted advisor to customers guiding them through technical decision-making and system configuration.
- Recommend optimal solutions based on process requirements containment levels and regulatory standards (e.g. GMP ATEX).
- Ensure alignment between customer expectations and engineering deliverables.
- Service & Support:
- Providetechnical support during installation commissioning and validationphases ensuring smooth handover and system performance.
- Assist introubleshooting and optimizationof installed systems working closely with service and engineering teams.
- Supportchange management and upgrades helping customers adapt systems to evolving needs or compliance requirements.
- Maintain ongoing relationships with customers to ensure satisfaction and identify opportunities for continuous improvement or additional services.
- Training & Knowledge Transfer:
- Deliver technical training to customer teams on system operation maintenance and safety protocols.
- Create and maintain documentation to support customer understanding and long-term system reliability.
- Market Development & Representation:
- Identify new applications and market segments for ILC Dovers technologies through customer interactions and industry insights.
- Represent ILC Dover at trade shows conferences and industry events to promote our brand and solutions.
Key Responsibilities
Partner with the commercial team toidentify opportunitiesdevelop proposals andclose dealsby providing technical insight and application expertise.
Engage with customers to understand their process needs and recommendtailored solutionsfrom our broad technology product portfolio.
Support thetender processthrough technical documentation presentations and product demonstrations that highlight ILC Dovers value proposition and differentiation.
Act as a technical liaison between customers and internal teams ensuring alignment from concept through execution.
Contribute to strategic growth initiatives by identifying new applications and markets for ILC Dovers technologies.
Represent ILC Dover at major industry exhibitions and conferences showcasing our innovation and leadership in containment and process solutions.
Your Profile
Bachelors degree inmechanical engineeringautomationchemical engineeringpharmaceutical/biotech engineering or equivalent.
Minimum5 years of experiencein pharmaceutical or biopharmaceutical environments with a strong focus onpowder handlingmixing andhigh containment.
Proven ability to conduct bothin-person and remote customer engagements including technical consultations and solution presentations.
Strong understanding ofGMPATEX andcontainment performance standards.
Technically minded with excellent communication skills and a collaborative spirit.
Commercially astute with the ability to articulate value and ROI to customers.
Proficient inSalesforce CRMandMicrosoft Office Suite.
Ingersoll Rand Inc. (NYSE:IR) driven by an entrepreneurial spirit and ownership mindset is dedicated to helping make life better for our employees customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise productivity and efficiency. For more information visit .
Required Experience:
Manager
Employment Type
Full-Time
