IT Operations Analyst
IT Operations Analyst
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Job Description
General information
Reference
003778Location
United Kingdom London London
Work Place
Hybrid
Region
UK
Job Profile
Lockton - Experienced Professional
Title
IT Operations Analyst
Description
Lockton Re is looking to hire an IT Operations Analyst to join our growing Business Technology team - supporting the business in a crucial point in our growth journey.
The purpose of this role is to support application maintenance and end user queries where key tasks & duties will include:
- Diagnosing and resolving end user queries across the business application portfolio including liaising with appropriate infrastructure and development teams.
- Providing face-to-face desk side support and be visible to the business.
- Administration of user accounts across all applications manage license allocation and monitor usage.
- Testing of upgrades and patches to ensure no break in application availability.
- Providing end user training and maintain documentation.
- Proactively improving efficiency and automation.
- Maintaining application catalogue and drive compliance with internal security and operational controls.
- Assisting with projects as needed.
Candidate Profile
Given the level and focus of this role we encourage candidatesto apply from all sectors however experience or attributes aligned to the following points will prove useful:
- Ability to work independently and as part of a team.
- Excellent customer service and communication skills.
- Basic understanding of IT Service Management.
- Knowledge of reinsurance Salesforce OpenTwins document management preferred.
Custom section 3
Scheduled
Full Time Permanent
Required Experience:
IC
Employment Type
Full Time
