Director, Software Development Real-Time Communications, Amazon Connect, Amazon Connect
Director, Software Development Real-Time Communications, Amazon Connect, Amazon Connect
Posted on :
29-09-2025
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1 Vacancy
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Job Description
Are you passionate about shaping the future of enterprise communications at global scale Do you want to shape the future of cloud telephony Voice and Video over IP and voice experiences at one of AWSs fastest-growing services working with innovative AI technologies applied to real-word customer challenges Amazon Connect is seeking a Director of SDE to drive our next phase of innovation in real-time communications. Amazon Connect is transforming how businesses engage with their customers through human and AI voice. Join us in shaping the future of real-time communications.
About Amazon Connect: Amazon Connect is a disruptive cloud contact center that handles millions of voice interactions daily for over 3000 enterprise customers including Fortune 500 companies. Our platform delivers enterprise-grade availability and scalability with consumption-based pricing enabling companies to provide superior customer service at lower costs. As voice experiences evolve with AI Connect is pioneering new ways to make real-time communications more intelligent natural and efficient.
The Role: As Director SDE for Real-Time Communications youll lead multiple high-impact product and engineering teams driving Connects voice and telephony innovation. Youll shape how businesses leverage advanced technologies like AI-powered voice speech analytics and natural language processing while maintaining carrier-grade reliability across global telecommunications infrastructure.
Key job responsibilities
Drive product and engineering strategy for Connects voice platform serving billions of minutes of customer communications annually
Drive innovation in voice AI and rich communications experiences that will impact millions of customer interactions daily
Lead strategic initiatives that bridge traditional telephony with next-generation digital experiences
Build and maintain relationships with telecommunications carriers and technology partners to ensure enterprise-grade voice quality and reliability
Lead multiple product and engineering teams delivering features and technology support spanning voice infrastructure call quality monitoring global telephony and voice AI
Define and execute strategy for global voice coverage and quality
Create and deliver compelling content including executive presentations technical demonstrations and thought leadership
Partner with sales marketing and solution architects to drive customer adoption and growth
Work with a diverse portfolio of Fortune 500 customers across financial services healthcare retail and travel industries
15 years of enterprise software experience with focus on real-time communications
Bachelors degree (MBA or MS in Computer Science preferred)
Deep knowledge of telecommunications VoIP and enterprise voice technologies
Experience with global telecommunications infrastructure and carrier relationships
Proven track record of public speaking and delivering executive-level presentations
Experience leading multiple product teams and driving cross-functional initiatives
Track record of driving product and engineering strategy for cloud-native voice services
Strong understanding of voice AI technologies and speech processing
Experience working with global telecom regulations and compliance
Deep knowledge of AWS services and cloud computing
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $264100/year in our lowest geographic market up to $350000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
About Amazon Connect: Amazon Connect is a disruptive cloud contact center that handles millions of voice interactions daily for over 3000 enterprise customers including Fortune 500 companies. Our platform delivers enterprise-grade availability and scalability with consumption-based pricing enabling companies to provide superior customer service at lower costs. As voice experiences evolve with AI Connect is pioneering new ways to make real-time communications more intelligent natural and efficient.
The Role: As Director SDE for Real-Time Communications youll lead multiple high-impact product and engineering teams driving Connects voice and telephony innovation. Youll shape how businesses leverage advanced technologies like AI-powered voice speech analytics and natural language processing while maintaining carrier-grade reliability across global telecommunications infrastructure.
Key job responsibilities
Drive product and engineering strategy for Connects voice platform serving billions of minutes of customer communications annually
Drive innovation in voice AI and rich communications experiences that will impact millions of customer interactions daily
Lead strategic initiatives that bridge traditional telephony with next-generation digital experiences
Build and maintain relationships with telecommunications carriers and technology partners to ensure enterprise-grade voice quality and reliability
Lead multiple product and engineering teams delivering features and technology support spanning voice infrastructure call quality monitoring global telephony and voice AI
Define and execute strategy for global voice coverage and quality
Create and deliver compelling content including executive presentations technical demonstrations and thought leadership
Partner with sales marketing and solution architects to drive customer adoption and growth
Work with a diverse portfolio of Fortune 500 customers across financial services healthcare retail and travel industries
15 years of enterprise software experience with focus on real-time communications
Bachelors degree (MBA or MS in Computer Science preferred)
Deep knowledge of telecommunications VoIP and enterprise voice technologies
Experience with global telecommunications infrastructure and carrier relationships
Proven track record of public speaking and delivering executive-level presentations
Experience leading multiple product teams and driving cross-functional initiatives
Track record of driving product and engineering strategy for cloud-native voice services
Strong understanding of voice AI technologies and speech processing
Experience working with global telecom regulations and compliance
Deep knowledge of AWS services and cloud computing
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $264100/year in our lowest geographic market up to $350000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Director
Employment Type
Full-Time
Department / Functional Area
Key Skills
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