Sr Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
As a Customer Success Manager (CSM) at NetApp your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization fostering strong product adoption and promoting overall customer Renewal you will play a crucial role in establishing NetApp as a trusted partner in their success.
Job Description
- Develop and nurture strong relationships with customers becoming a trusted advisor and advocate throughout their journey with NetApp.
- Facilitate smooth onboarding activities collaborating with customers to co-create a success plan tailored to their specific needs and goals.
- Conduct monthly health checks with customers to assess product adoption address challenges and identify areas for improvement.
- Proactively engage with customers using data insights to monitor adoption and/or utilization guiding them to recognize greater valu
- Maintain the customer inventory of assets & services while identifying/qualifying opportunities to expand replace or optimize their environments.
- Work closely with Sales Support and other Technical teams to ensure an exceptional customer experience and drive the customer success strategy with wider account team members
- Collaborate with Renewal Specialist and Field Sales to design success plans with the goal of value realization
- Develop and share best practices with team members to continually improve the quality effectiveness andefficiency of our processes and playbooks.
Education
- Bachelors degreerequired with 3-5 years of B2B customer-facing experience (e.g. Customer Success Customer Support Account Management)
- Strongcommunication skills and emotional intelligence (EQ) to build relationships and effectively address customer challenges
- Track recordof success in fast-paced and dynamic environments capable of handling multiple tasks and adapting to changing requirements
- Technical proficiency to understand customer needs and leverage product capabilities or internal resources to meet those needs
- Proven ability to cultivate valuable andoutcome-oriented relationships with customers
- Capable of working independently and collaboratively with global internal and external teams
- Skilled in data analysis providing actionable insights and making recommendations
- Proficiency in MS Office required; experience with Gainsight and Salesforce is a plus
- Language proficiency may be required in for CSM roles in specific areas
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
At NetApp, our top priority is the health and safety of our event attendees and employees, including every community around the world being impacted by COVID-19. As a result, we have decided to reimagine our annual NetApp INSIGHT Paris and Berlin events to be fully digital. We’re als ... View more
