CX Specialist Northern Cone
CX Specialist Northern Cone
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1 Vacancy
Job Description
Ingersoll Rand is committed to building a diverse workforce that reflects our communities. As an equal opportunity employer we provide equal employment opportunities to all qualified applicants without regard to age ancestry color family or medical leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. We are committed to fostering a workforce diversity that mirrors our communities.
As an equal opportunity employer we ensure that all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy status age marital status disability protected veteran status or any other legally protected status.
The Ingersoll Rand Power Tools Lifting Latin America CX Account Specialist will be responsible for owning improving and championing the customer experience. The role will directly engage with customers and facilitate revenue growth and brand loyalty by eliminating barriers to the order flow and post-sale support processes. Customers both external and internal must receive accurate timely and thorough response and support. This individual should have strong analytical aptitude; curating reading and transmitting report data to action. The role requires comfortability working with multiple systems and bridging the connectivity gaps between the different platforms. Interpersonal communication and the ability to connect via different mediums is also required. This position is pivotal for the achievement of business expectations in a growing region with immense opportunity potential.
Job Summary and Responsibilities:
- Own improve and champion the customer experience external and internal
- Effective efficient and timely communications
- Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution) and keeping customers informed of status of orders issues backorders supersessions etc.
- Provide customer support for preorder activities (pricing availability proposal quoting technical specifications non-standards parts identification and custom solutions)
- Provide internal and external customer support for post-order activities regarding marketing rebates debits and post-sales disputes
- Obtain customer specific requirements for developing and maintaining the master customer records; maintain ongoing reports and records
Key Competencies:
- Customer-centric mindset
- Data analysis à Actionable insights
- Metrics-driven approach
- Excellent interpersonal skills particularly influencing others highly capable of leading projects that involve many stakeholders from different departments with competing commitments/interests
- Effective organizational skills
- Experience with existing tech stack offerings and terminology
- Identify potential improvement and lead the implementation of corrective actions based on Ingersoll Rand Execution Excellence or IRX methodology and tools
Skills/Qualifications:
- Associate or bachelors degree in business preferred
- 3 or more years of experience in inside and/or outside sales and/or customer service preferably in a manufacturing environment
- Advanced knowledge of CRM systems
- Proficient in Microsoft Office computer applications required
- Excellent interpersonal skills; telephone and written
- Ability to communicate in a technical matter in English and Spanish required
Travel Requirements: 0 10%
Ingersoll Rand Inc. (NYSE: IR) is driven by an entrepreneurial spirit that empowers employees with a sense of ownership to fulfill our commitment to enhancing the quality of life for our employees customers and communities. Customers rely on us for our excellence in mission-critical industrial technologies and flow creation solutions through more than 40 respected brands where our products and services perform reliably under the most complex and challenging conditions. Our employees build lifelong customer relationships through their daily commitment to expertise productivity and efficiency. For more information visit .
Required Experience:
IC
Employment Type
Full-Time
