IT Customer Operations Applications Manager
IT Customer Operations Applications Manager
Posted on :
28-09-2025
Employer Active
1 Vacancy
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Job Description
As part of the Functional IT team you are responsible for managing the solution and leading the team across the full Customer Operations domain (Sales & Distribution and Logistics Execution).
Function
- You will act as the architect of the Customer Operations solution and tailor business needs to our template and translating them into different maturity levels. You will stay up to date with new innovations and embed them into our solution.
- You will plan and manage the long-term roadmap of projects in the field of Customer Operations in close collaboration with the business domain lead and business process specialists.
- You will lead a team of business analysts and manage the project portfolio within customer operations from ideation & design to successful delivery and go live.
- You dare to go broad in your domain and think outside of the box of the classic Sales & Distribution expanding your horizons to other domains.
- You will grow alongside the internationalization of La Lorraine integrating the expansion of new countries into the global La Lorraine template.
- You are an expert in the module of Sales & Distribution and hereby supporting your team leads during design & implementation of any project. You will have a complete overview of the solution and help elevate the maturity & knowledge of your team.
- You will work closely with your colleague responsible for Service Management ensuring a complete knowledge transfer after delivery of a new project.
You will work from one of our La Lorraine offices in Belgium (Ninove Haaltert or Erpe-Mere). You will be part of the international IT team and report to the Competence Centre Lead Finance & Customer Operations.
Your Profile
- You have a Masters degree or equivalent through experience.
- You have profound experience in SAP SD/LE and have taken a leading role in several greenfield implementations.
- You have developed strong people management skills through team leadership or project management roles. Experience in change management is a plus.
- You are very analytical and a conceptual thinker with an innovative mindset.
- You are customer-oriented and can communicate fluently and clearly with your stakeholders in English. Any other language is a plus.
- You are result-oriented and a real problem solver.
Our Offer
- You will join an international family-owned company with a strong long-term vision where more than 5000 enthusiastic colleagues work together driven by five strong values.
- We invest in a happy workplace through various sports and team events.
- You can literally taste our passion every day through our fresh and innovative top-quality products.
- You will help build a better world as sustainability is high on our companys agenda.
- Youll have the chance to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
- We offer an attractive financial package complemented by one day of homeworking meal vouchers hospitalization insurance group insurance a company car and 10 extra vacation days in addition to statutory leave.
- Youll be given the space to roll up your sleeves take initiative and truly make a difference.
Required Experience:
Manager
Employment Type
Full-Time
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