XM Scientist, Employee Experience

At Qualtrics we create software that the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18000 clients globally. Building a category takes grit determination and an appreciation for the unconventionalbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved by collaborating and iterating until the best solution comes to light. You wont have to look to find growth opportunities theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

EX Advisor - APJ Advisory Team

Why We Have This Role

Qualtrics is on a mission to make business more human and eliminate bad experiences. We help companies determine what experiences they want their customers and employees to have understand the experiences they are actually delivering and then take action to close the gap. The desire to connect and be understood is innate in every interaction whether its face-to-face with teammates on the phone with agents in your contact center or as customers scroll through your website. But heres the catch - understanding how to make those connections is getting harder; customer and employee expectations are constantly evolving and at an all time high. CX & EX leaders must rise to the challenge modernizing legacy listening programs that rely on surveys alone. More specifically in terms of employee experience it is critical that companies create and continually evolve an environment where employees are attracted engaged growing and developing to compete for top talent in the new world of work.
Our Advisory Services team partners directly with clients to design build and improve programs focused on creating great Customer & Employee Experiences. We offer a range of Advisory Services which provide critical leadership and design innovation to clients looking to make big improvements to their CX & EX programs.

The ideal EX Advisor will have expertise designing and supporting EX listening programs within global organizations. You will understand the common challenges faced by organizations at different levels of EX maturity and have experience guiding customers and other program owners and stakeholders to better solutions. Day to day you will work as an EX advisory consultant alongside senior colleagues and as part of a multidisciplinary team with Technology Consultants to ensure the successful delivery of customers EX listening programs.

How Youll Find Success

• Employee Experience Expertise: Utilize your EX design and delivery experience to serve as a trusted advisor translating customer needs into actionable business requirements.

• Collaborative Co-Creation: Foster collaborative relationships with key stakeholders and program leaders enabling successful program deployment and ongoing success.

• Analytical Proficiency: Apply strong analytical skills to derive compelling insights and recommendations tailored for executives management and front-line teams.

• Influential Communication: Effectively communicate strategic concepts and best practices through written analytical and verbal channels evangelizing key concepts and driving alignment.

How Youll Grow

Be at the cutting edge of customer experience & experience management.
You will be part of the team that is changing the paradigm of what it means to deliver great customer & employee experiences how technology will interact with our clients cultures to drive improvement and how clients should redesign their processes based on the insights our solutions deliver. You will be challenged to bring your A game - you will continue to grow as a SME working as part of Qualtrics broader global advisory practice staying up-to-date with the latest innovations and partnering with leading local & global brands; you will also get strong practice in stakeholder management communication problem solving and peer mentoring & enablement skills in this role.

Things Youll Do:

Your primary roles & responsibilities focus on providing post-sale consulting and advisory support to clients in medium to large scale organizations to help stand up best-in-class Employee Experience Programs. You may also play a role in supporting sales efforts to demonstrate the value of Qualtrics advisory services to our prospective customers and help translate customer needs into business requirements. More detailed information about roles & responsibilities can also be found below:

• Define and manage advisory deliverables and activities (such as EX maturity assessments & roadmapping listening program design survey design and benchmarking action planning communications and change management); managing time & budget as well as identifying potential risks and issues that may impact the successful delivery of the program.

• Enable organizations to take action based on employee experience data; translating employee insights into business recommendations helping clients build business cases and enabling clients to develop operational plans

• Create collaborative relationships with all key business stakeholders to enable successful deployment and ongoing success of the program

• Develop standardized content and program templates to facilitate the implementation of best practices in specific industry verticals where you have and will develop expertise

• Support Qualtrics sales and customer success teams by providing ongoing coaching and enablement

• Work with our global leadership team & broader global advisory practice to scale and optimize EX advisory services delivery by participating in the development of new & improved operational standards & process

• Work with our EX product & product science teams to influence product development priorities & enhancements

• Where needed develop thought leadership content academic / practitioner articles and participate in conference presentations or webinars

What Were Looking For On Your Resume

• 5-7 years experience working in EX field and/or related disciplines

• Experience working with medium to large organizations (either as an external consultant and/or internal practitioner experience)

• Ability to work independently and with a team consisting of executives project stakeholders and project team members

• Understanding of good research methodology; survey design and data collection

• Analytical (qualitative and quantitative) skills; able to analyze and interpret data and report insights to customers in formal presentations &/or reports

• Able to communicate effectively to both highly academic and business (non-academic) audiences

• Able to manage ambiguous situations by identifying business objectives and orienting Qualtrics team members and customers toward a solution

• Advanced degree (Ph.D. or M.A./ M.S) in Industrial Organizational Psychology OR in a research or business-centric field preferred

• Proficient in use of Microsoft Office & Google docs suite

What You Should Know About This Team

You will join Qualtrics global advisory practice (comprising 50 x SMEs across CX EX & Data Science subject matter experts). Day-to-day you will work as part of the regional Asia Pacific & Japan (APJ) Advisory Services team - this team is currently composed of 10 x Experience Management (XM) Scientists based in Australia & Japan and is responsible for ensuring the successful delivery of CX & EX programs for customers across the region (from implementing new programs through to maturing & evolving existing programs). To achieve these goals the team also works closely with many other teams across Qualtrics such as solution strategists & architects engagement managers technology consultants product managers customer success and sales.

Our Teams Favorite Perks and Benefits

• Competitive salary & performance bonuses; salary continuance life and TJK insurances; and mobile phone allowance

• Private health insurance for you and your family as well as JPY 34 000 wellness reimbursement every quarter for wellness activities including gym memberships spa massages workout equipment meditation apps and much more.

• JPY 180000 Experience bonus on your anniversary each year (to be used for an Experience of your choosing!)

• Extra 5 days Experience leave per year

• Catered lunch in the office 5 days per week (or lunch allowance in satellite locations)

• Amazing QGroup Communities; MOSAIQ Green Team Qualtrics Pride Q&Able Qualtrics Salute and Womens Leadership Development which exist as places for support allyship and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

Not finding a role thats the right fit for now Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam - we promise! Youll hear from us two times a month max with fresh totally tailored info - so be sure to stay connected as you explore your best role and company fit.