Associate Support Analyst
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Job Location:
Cebu - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were looking for an Associate Application Support Analyst to join our GWAM Tech Production services this role you are expected to:
- Resolve technical issues while ensuring compliance with service level agreements and delivering high-quality outcomes.
- Perform analysis and troubleshooting of application issues by coordinating with L2 Support while also handling ad hoc tasks and special projects assigned by Onshore and Offshore Leads.
- Proactively identifies opportunities for team improvement by initiating automation and AI-driven solutions.
Position Responsibilities:
- Perform Ad Hoc tasks and fulfill special projects assigned by Onshore and Offshore Leads.
- Perform analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
- Conduct/attend knowledge transfer shadow training and reverse shadow training if needed.
- Generate and monitor and provide daily weekly monthly reports to business managers.
- Identify issues and apply necessary corrective action or ensure incident and change tickets are assigned to the correct resolver group.
Required Qualifications:
- Education:Bachelors degree required. Fresh graduates are welcome to apply.
- Experience:Internal candidates must have at least one year of tenure in their current role. Fresh graduates are also encouraged to apply.
- Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
- Basic understanding of L1 Application Support or L1.5 Batch Job operations.
- Strong analytical and problem-solving skills.
- Good communication skills and a customer-focused mindset.
- Eagerness to learn and thrive in a dynamic environment with a strong interest in exploring and applying AI technologies and tools.
Preferred Qualifications:
- Familiarity with tools such as ServiceNow CAWLA SharePoint Power BI Power Automate JIRA and Confluence is a plus.
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
