Implementations Senior Specialist III
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment
As an Implementation Solutions Specialist within the Commercial Bank International Onboarding you will provide support for the implementation of Payments products and services. Partner with client and internal stakeholders to help provide a best-in-class experience. This team will work with new and existing clients to onboard upgrade or add new products and services within agreed turnaround time. This is a great entry point into the Client Onboarding organization.
Job Responsibilities
- Perform account services setup and any other in-scope Payments product implementation while adhering to policy and procedures regulatory requirements within the risk and control framework
- Manage onboarding activities via phone telepresence and email; liaise with local Compliance Legal and Product where required
- Provide assistance to various internal partners to influence the end-to-end client experience and satisfaction.
- Own and drive transparency escalation and resolution of risks and issues to closure.
- Support process improvements by working closely with the team and functional partners to continually enhance the client on-boarding process.
Required qualifications capabilities and skills
- Minimum of one year of experience in client management or operations roles with BA/BS degree.
- Strong organizational skills both personally and across the working team to meet deadlines in a fast-paced environment time management and attention to detail
- Strong English written/verbal communication ability especially via phone and e-mail channels.
- Adaptable to a changing dynamic work environment
- Proven ability to manage conflict
- Proficiency in Microsoft Office Suite and other desktop/internet-based applications and tools.
Preferred qualifications capabilities and skills:
- Project management experience would be beneficial
- Proficiency in languages besides English would be an added advantage
Required Experience:
Senior IC
Key Skills
- Computer Hardware
- Mac Os
- Manufacturing & Controls
- Root cause Analysis
- Windows
- Customer Support
- Remote Access Software
- Operating Systems
- Encryption
- Remedy
- Chemistry
- Cerner
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
