Garnishment Specialist
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
***After the initial training period this is a hybrid role working onsite in our Wilmington DE office.***
Processes garnishment orders liens tax levies and other court orders (collectively legal orders) served on the organizations core retail prepaid and debit addition the role will track and conduct customer database searches log research analyze and coordinate responses to incoming legal orders and respond to calls from agencies/courts regarding legal order status.
Responsibilities
- Processes garnishment orders liens levies and other legal order attachments received from courts child support agencies and governments agencies.
- Ensures timely progression of legal orders by tracking each stage from intake through closure in accordance with department processes and procedures.
- Responds to inquiries from attorneys courts and government agencies regarding the status of legal orders and related issues.
- Follows up as needed on requests to other internal teams to ensure timely processing.
- Prepares responses to all legal orders received and ensures the accuracy and validity of responses are filed timely with the appropriate agency/court.
- Conducts research as needed including utilizing a variety of customer databases and information stores to search research analyze and compile the requested information.
- Reviews legal orders to ensure the content is valid and complies with applicable rules and regulations. Escalates questions and concerns to the LSOP Manager.
- Assists management in generating reports and metrics on volume timeliness status of open legal orders and other related measures as needed.
- Develops close working relationships with others both within and outside the department to address and resolves issues and concerns in a timely manner.
- Performs other duties as assigned.
Qualifications
- Associate degree in legal studies or a related field or an equivalent combination of training and experience in the financial or banking industry.
- 3 years of related experience in legal/regulatory insurance or financial services environment.
- Strong working knowledge of retail banking prepaid or credit card operations customer service or new business preferred.
- Good working knowledge with federal and state AML regulations including Bank Secrecy Act (BSA) OFAC and the USA PATRIOT Act.
- Excellent verbal written and interpersonal communication skills.
- Excellent researching and time management skills with strong focus on attention to detail.
- A team player able to work effectively in a team fostered multi-tasking environment.
- Expert level proficiency in Microsoft Office suite e.g. Excel PowerPoint Word Outlook.
- No travel required.
Additional Information
Company Culture & Background Screening
Company Culture at The Bancorp Bank:
The Bancorp Bank N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race color religion gender gender identity sexual orientation pregnancy citizenship national origin age disability genetic information veteran status or other protected category with respect to recruitment hiring training promotion and other terms and conditions of employment.
Employment with The Bancorp Bank N.A. includes successfully passing a background check including credit criminal education employment OFAC and social media background history.
#LI-CB1
#LI-Hybrid
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
For over 20 years, The Bancorp has been providing nonbank companies with the people, processes and banking technology that are essential in meeting their individual needs
