Senior Branch Relationship Manager CAT Loyalty

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profile Job Location:

Bengaluru - India

profile Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

Career Opportunities

Position

Senior Branch Relationship Manager

Location

Department

Direct Sales Force

Band

4A

Reporting to

Territory Manager

JOB SUMMARY

Is responsible for managing developing & supervising the team with a key focus on Service to sales through relationship management sales productivity-per-executive thereby achieving sales & service targets.

KEY RESPONSIBILITIES:

Identify interview and select sales executives with support from HR.
  • To meet the following productivity measures for the unit: Premium per executive case rate persistency retention and a high % of executives exceeding planned productivity standards
  • Exceed revenue targets
  • Undertake joint field work with executives and observe/demonstrate successful selling skills
  • Conduct Fortnightly performance review (PRP) with executives
  • Help executives use the GOLD system for maximizing business from a given target market
  • Supervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levels
  • Ensure that all executives under supervision perform 100% as per the companys rules and regulations wrt. Need based selling Compliance and Customer service
  • Effectively manage track and convert leads provided by the in-house telemarketing unit.
  • Engage with customers to provide quick response to customer queries provide customer service.
  • Assist in Direct customer service policyholders complaint resolution.
  • Ensure retention of in his allocated book of relations.
  • Educate team/ prospects about MNYL products vis-à-vis products of competition to enable them in taking appropriate decisions

MEASURES OF SUCCESS:

  • Target Achievements (Adj. AFYP NOP % Penetration in assigned book of relations of team & Product Mix)
  • Team G3 standard productivity (mainly case rate case size & Collections) and % of executives consistently achieving G3 standards.
  • Retention of Team
  • Persistency of Portfolio
  • Process Compliance
  • Timeliness & accuracy of reports
  • % Collection (Plan Vs Actual)
  • Complaint Resolution /Customer satisfaction

Self Development: Induction/Certifications/Trainings/Completion of Licensing

DESIRED QUALIFICATIONS AND EXPERIENCE:

  • Graduate preferably with an MBA degree
  • Total experience should be 8-10 Yrs with min. 3- 5 years experience in handling of Sales Reps/Agents/DSAs.

KNOWLEDGE / SKILLS / ABILITIES

  • Familiarity with the local market
  • Ability to supervise develop & motivate team.
  • Result Orientation
  • Leadership ability
  • Disciplined structured & process driven

Career Opportunities

Position

Senior Branch Relationship Manager

Location

Department

Direct Sales Force

Band

4A

Reporting to

Territory Manager

JOB SUMMARY

Is responsible for managing developing & supervising the team with a key focus on Service to sales through relationship management sales productivity-per-executive thereby achieving sales & service targets.

KEY RESPONSIBILITIES:

Identify interview and select sales executives with support from HR.
  • To meet the following productivity measures for the unit: Premium per executive case rate persistency retention and a high % of executives exceeding planned productivity standards
  • Exceed revenue targets
  • Undertake joint field work with executives and observe/demonstrate successful selling skills
  • Conduct Fortnightly performance review (PRP) with executives
  • Help executives use the GOLD system for maximizing business from a given target market
  • Supervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levels
  • Ensure that all executives under supervision perform 100% as per the companys rules and regulations wrt. Need based selling Compliance and Customer service
  • Effectively manage track and convert leads provided by the in-house telemarketing unit.
  • Engage with customers to provide quick response to customer queries provide customer service.
  • Assist in Direct customer service policyholders complaint resolution.
  • Ensure retention of in his allocated book of relations.
  • Educate team/ prospects about MNYL products vis-à-vis products of competition to enable them in taking appropriate decisions

MEASURES OF SUCCESS:

  • Target Achievements (Adj. AFYP NOP % Penetration in assigned book of relations of team & Product Mix)
  • Team G3 standard productivity (mainly case rate case size & Collections) and % of executives consistently achieving G3 standards.
  • Retention of Team
  • Persistency of Portfolio
  • Process Compliance
  • Timeliness & accuracy of reports
  • % Collection (Plan Vs Actual)
  • Complaint Resolution /Customer satisfaction

Self Development: Induction/Certifications/Trainings/Completion of Licensing

DESIRED QUALIFICATIONS AND EXPERIENCE:

  • Graduate preferably with an MBA degree
  • Total experience should be 8-10 Yrs with min. 3- 5 years experience in handling of Sales Reps/Agents/DSAs.

KNOWLEDGE / SKILLS / ABILITIES

  • Familiarity with the local market
  • Ability to supervise develop & motivate team.
  • Result Orientation
  • Leadership ability
  • Disciplined structured & process driven


Required Experience:

Manager

Career OpportunitiesPositionSenior Branch Relationship ManagerLocationDepartmentDirect Sales ForceBand4AReporting toTerritory ManagerJOB SUMMARY Is responsible for managing developing & supervising the team with a key focus on Service to sales through relationship management sales productivity-per-e...
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Key Skills

  • Sales Experience
  • Financial Acumen
  • Financial Concepts
  • Management Experience
  • QlikView
  • Serving Experience
  • Retail Sales
  • Banking
  • Securities Law
  • Product Lifecycle Management
  • Mentoring
  • Supervising Experience

About Company

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THE FOOD, THE WHOLE FOOD AND NOTHING BUT THE FOOD

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