Claims Examiner
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Job Location:
Des Moines, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
This position is primarily responsible for the adjudication of incontestable life and annuity claims and handling inbound claims calls with service excellence and efficiency. This position has no supervisory responsibilities.
Duties and Responsibilities
- Adjudicate incontestable life and annuity claims for payment or denial.
- Communicate professionally with claimants agents attorneys vendors customer service representatives investigators law enforcement officials and medical providers to ensure the prompt handling of claims to keep interested parties apprised of the status of claim investigations and to explain claim decisions
- Process payment and denial of claims.
- Maintain claim registers for accurate financial reporting of pending paid and denied claims. Assists in generating department metrics and reports.
- Maintain complete and accurate documentation of claim files.
Experience and Education Requirements
- College degree or equivalent experience preferred.
- 1 year of insurance experience in customer service or claims.
- LOMA and/or ICA coursework preferred.
Knowledge Skills & Abilities
- Demonstrates basic understanding of how F&G is structured and the products / service offerings within respective coverage area.
- Demonstrates ability to build new skills and adapt to new ways of thinking.
- Handles customer questions and concerns in a timely and professional manner.
- Develops and maintains goal-oriented collaborative and productive team-driven relationships.
- Reads verbal non-verbal and written cues; effectively adjusts communication style to suit the needs of different audiences and situations.
- Develops awareness of new techniques methods and practices.
- Demonstrates basic awareness and understanding of digital techniques methods and tools used at F&G.
- Establishes working relationships with team members and colleagues.
- Asks thoughtful questions to understand business objectives or desired outcomes.
- Demonstrates ability to self-organize set priorities and manage workload.
- Demonstrates basic understanding of how current job fits into the organizational vision.
- Demonstrates awareness of workload and shared updates on availability with manager.
- Monitors measures and assesses processes to determine areas of improvement; identifies and eliminates operational waste.
- Understands basic data concepts.
- Accepts and owns assigned project tasks; understands impact within the team or organization.
- Understands expectations for interaction with vendors for their functional area.
- Contributes to deliverables by executing work and providing team members with appropriate status updates.
- Demonstrates risk awareness and understands risk mitigation strategies.
Other Requirements:
- Perform other functions duties and projects as assigned
- Regular and punctual attendance
- Some travel may be required (less than 10%)
#LI-JB1
#LI-Remote
Additional Information
Work Environments
F&G believes in an employee-centric flexible environment which is why we offer the ability for in-office hybrid and remote work arrangements. During the hiring process youll work with your leader to decide what works best for your role.
F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process please contact
Join our employee-centric hybrid work environment: F&G Careers
About F&G
Since 1959 Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during lifes unexpected events.
As a national Top Workplace1 an Iowa Top Workplace2 and a proud equal opportunity employer F&G team members are empowered collaborative dynamic and authentic. We believe that by embracing these values we will continue to build and strengthen the company while continuing to be a great place to work.
1Top Workplaces USA
2Des Moines Register Top Workplaces
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Key Skills
- Auditing
- GAAP
- Military Experience
- Phlebotomy
- Conflict Management
- Vital Signs Experience
- Computer Forensics
- Research Experience
- Securities Law
- Operating Systems
- PTSD Care
- RMF
About Company
F&G offers life insurance and annuities to help you plan and protect your future. We value collaboration, authenticity, dynamics and empowerment.
