Account CoordinatorManager, Aircraft On Ground
Account CoordinatorManager, Aircraft On Ground
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We currently have one opening on our Aircraft On Ground (AOG) team. Depending on the selected candidates qualifications and experience this position may be filled at the Account Coordinator or Account Manager level.
Both roles are responsible for executing day-to-day AOG operations maintaining customer relationships and ensuring shipments are handled with urgency accuracy and best-in-class service. The difference lies in scope: the Coordinator focuses on execution and account support while the Manager assumes greater responsibility for customer ownership compliance and financial oversight.
Essential Duties & Responsibilities
Core Responsibilities (both levels):
Act as the front-line resource to provide exceptional customer service on assigned AOG accounts.
Manage assigned load boards: prompt build/activation accurate quoting coverage using vetted carriers and proactive communication throughout transit.
Vet drivers and carriers to ensure compliance communication ability and quality standards.
Track shipments with strict cadence:
Every 2 hours for standard AOG orders.
Every hour for hot AOG orders.
Respond to all customer emails within expected time frames (typically 2 minutes).
Provide proactive updates customers should never need to reach out for status.
Close out accessorial requests (TONU detention etc.) within 24 hours or per customer requirements.
Maintain knowledge of NTGs service offerings to identify diversification opportunities.
Perform related duties as assigned.
Additional for Account Manager:
Serve as the go-to account owner leading customer service expectations and growing relationships.
Provide fast accurate pricing tailored to AOG needs.
Own the carrier vetting process and ensure all TSA compliance requirements are met.
Oversee AR/credit responsibilities to ensure timely billing and payments.
Proactively identify and pursue opportunities for modal or regional diversification.
Job Requirements
Account Coordinator AOG:
Bachelors degree in Business or related field preferred but not required.
1 year of transportation or logistics experience strongly preferred.
12 years of AOG experience required.
Account Manager AOG:
Bachelors degree in Business or related field preferred but not required.
35 years of transportation or logistics experience required.
24 years of AOG account experience preferred.
Knowledge Skills & Abilities (Both Levels)
Exceptional customer service and problem-solving skills.
Sense of urgency in a fast-paced high-stakes environment.
Strong attention to detail and organizational skills.
Ability to multi-task prioritize and work effectively in a team.
MS Office proficiency (Excel preferred).
Work Environment & Physical Effort
Standard office environment with moderate noise.
Frequent communication with customers carriers and internal teams.
Occasionally lift boxes up to 20 pounds.
Schedule & Travel
Full-time benefits-eligible position.
Standard schedule: Monday Friday 07:0016:00 CT.
Occasional travel for training or conferences.
Disclaimer
The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities duties and skills required.
EEOC/ADA STATEMENT:
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race gender sexual orientation age religion disability veteran or any other status prohibited by applicable national federal state or local an effort to recruit develop and retain top talent we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment promotion and training for a more inclusive workforce.
RECRUITMENT SCAM NOTICE:
Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training equipment or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in @ or from
Required Experience:
Manager
Employment Type
Full-Time
