Office Manager
Office Manager
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$ 55000 - 70000
1 Vacancy
Job Description
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Dental insurance
- Employee discounts
- Vision insurance
Responsible for overall management of Louisville Merry Maids office which includes staffing training
operations sales and Profit/Loss.
Manage a current staff of 15 rowing to 20 within the next 12 months. Sales of this office are expected to exceed
1.0 million dollars annually with the potential to expand significantly.
Responsible for leading office operations by directing the activities of the Office Administrators Sales and Quality
Coordinator and 20 field staff.
Responsibilities
Employee Engagement Staffing training quality.
Maintain proper staffing levels to achieve customer requests
Quality - Services provided to our clients deliver the best services available Exceed a Quality score of 70
Sales growth and profits Ability to grow the business effectively and profitably
Manages the coordination of Staffing production and sales following policies and procedures.
Manage and direct the development and implementation of all sales/marketing strategies utilized by the
office.
Manages by overseeing branch office functions including phone service standards clerical services and
collections.
Develop plans for the efficient use of materials equipment and employees.
Review production costs and product quality and modify production and inventory control programs to maintain
and enhance profitable operations.
Prepare timely monthly budget projections and annual budget re-projections.
Evaluates associate performance making salary recommendations and administering disciplinary actions
consistent with company policy.
Evaluate the quality of service provided to customers and develop procedures to minimize customer
complaints.
Prepares reports. Ensures recruiting interviewing and staffing of personnel are conducted to efficiently staff the
service sales and administrative functions.
Directly manage four office staff and up to 25 team members.
Prepares Payroll
Responsible for the overall direction coordination and evaluation of these units.
The Louisville location also manages the Jefferson IN office and staff.
Other assigned duties as they may arise
Knowledge Skills and Abilities
Ability to hire and manage staff and have them perform at their best.
Hours are 7:45 AM to 5 PM M-F or when complete No nights or weekends
Merry Maids of Kentucky
Ability to read analyze and interpret general business procedures.
Ability to write reports business and customer correspondence.
Ability to effectively present information and respond to customer questions.
Ability to read write and speak English fluently.
Basic computer skills including Word and Excel.
Ability to perform basic mathematical calculations (addition subtraction division multiplication percentages).
Ability to define problems collect data establish facts and draw valid conclusions.
Ability to interpret instructions furnished in written oral diagram or schedule format.
At Merry Maids our team members do so much more than clean clients homes. They build trust and confidence
with our clients.
At Merry Maids we maintain a working culture that fosters the highest standards of integrity respect and
professionalism. The Manager must have strong character and provide them with a unique combination of
independence and support encouragement and opportunities for ongoing development and growth.
Benefits:
Merry Maids offers 2 Weeks of Paid Time Off which increases to 4 weeks over time
We offer Medical Dental and Vision
Compensation:
This a Location Manager position with compensation that is compensatory to the role and experience.
Minimum Salary for this role is $50000 and may be more based on experience.
The manager can earn an additional 20% bonus based on performance.
Minimum required experience:
We require the ideal candidate to be a manager for at least 2 years with a recommended manager duration of 5-10 years. More experience is viewed as a benefit.
Must have computer skills
Must have a car and be willing to attend occasional off-site meetings out of state
Must be a Fully In-Charge manager as the owners live out of state
Have a positive attitude and a willingness to please both our clients and team members while delivering sales growth
Looking for a fun place to work with a flexible schedule and competitive pay Then come live the Merry Maids life!
As a Merry Maids team member you would belong to an award-winning company and be a part of our close-knit team a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training excellent work/life balance and real opportunities for may start off as a team member but you are then able to tailor a career path that matches your interests and goalsincluding becoming a team captain trainer quality assurance supervisor or manager.
We take pleasure in improving our clients lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals we form strong relationships with our clients and are often considered part of their extended families.
Ready to create brighter days for you and our customers
Apply today!
This franchise is independently owned and operated by a Merry Maids franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee and not to The ServiceMaster Company LLC.
Required Experience:
IC
Employment Type
Full-Time
