Senior Manager AML Policy and Governance

About PhonePe Limited:

Headquartered in India its flagship product the PhonePe digital payments app was launched in Aug 2016. As of April 2025 PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330 Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePes portfolio of businesses includes the distribution of financial products (InsuranceLending and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in Indiawhich are aligned with the companys vision to offer every Indian an equal opportunity toaccelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe we go the extra mile to make sure you can bring your best self to work Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If youre excited by the idea of building platforms that touch millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

About the Team:

Join the dynamic PhonePe AML Operations team contributing to the Trust & Safety initiativeaimed at enhancing the security and reliability of PhonePe products. This high-impact teamfocuses on mitigating ML/TF risks through adept control implementation and swift actions. If youaspire to shape processes and digital tools unravel financial transactions and identifytrends/patterns of concerns affecting millions of customers seize the opportunity to collaboratewith top-notch professionals and turn your dreams into reality with purpose and agility - this isyour opportunity!

About The Role:

We are seeking a seasoned professional to join as Senior Manager Trust & Safety a strategic leadership role responsible for driving compliance governance and operational excellence across the Trust & Safety domain. The role involves leading people and processesinterpreting regulatory requirements and designing policies that safeguard the organizationsoperations in line with evolving regulatory expectations.
This position requires a strong background in AML Sanctions KYC Onboarding Fraud & Risk Compliance Advisory Operations Management and Policy Formulation withinBanking NBFC FinTech or broader BFSI industries. If you are passionate about buildingframeworks that balance growth with compliance this is the role for you.

Key Responsibilities

Strategic Compliance & Policy Design
Interpret and implement requirements from RBI SEBI IRDAI Ministry ofFinance Ministry of Electronics & IT and other regulatory bodies.
Draft review and implement entity-level policies frameworks andoperational guidelines for the Trust & Safety function.
Ensure alignment of policies with both regulatory expectations and internal riskappetite.

Regulatory Understanding & Advisory
Stay updated on Master Directions Circulars Guidelines and Notificationsissued by regulators and government ministries.
Provide proactive advisory on compliance requirements risk implications andoperational integration.
Review and interpret legal and regulatory terminologies to support compliancedocumentation and governance needs.

Operations & Risk Management
Collaborate with business compliance operations and risk teams to embedpolicies and controls into day-to-day processes.
Ensure timely and accurate regulatory reporting and maintain properdocumentation standards.
Identify gaps design corrective actions and improve processes to enhanceoperational resilience.

People Leadership & Stakeholder Engagement
Lead and mentor a team fostering a culture of ownership compliance-firstmindset and professional development.
Collaborate with senior management business leaders and regulators to alignstrategic objectives with compliance outcomes.

Qualifications & Skills

Education: Graduate Degree required; MBA/LLB/CA or other postgraduatequalifications preferred.
Experience: 810 years of relevant experience in Compliance Advisory RegulatoryPolicy and Operations Management within BFSI/Banking/NBFC/FinTech.
Technical Expertise:
Hands-on experience in drafting policies frameworks and compliancedocumentation.
Strong understanding of RBI Master Directions SEBI guidelines IRDAIregulations and Ministry notifications.
Basic familiarity with legal and regulatory terminology.
Experience with regulatory reporting requirements.
Leadership: Proven track record of managing teams and influencing stakeholders
across functions.
Skills: Excellent drafting communication analytical and problem-solving skills with the
ability to navigate complex regulatory environments.

Why Join Us
Take on a strategic leadership role shaping the Trust & Safety framework of a leadingorganization.
Work at the intersection of compliance operations and innovation in a fast-pacedecosystem.
Collaborate with industry experts and regulators building policies that impact millions.
Drive compliance excellence while fostering a safety-first culture across thecompany.

If you are a compliance leader with a passion for Trust & Safety policy design and
regulatory strategy wed love to hear from you!

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program
• Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy

Our inclusive culture promotes individual expression creativity innovation and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity ideas and debates where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender sexual preference religion race color or disability. If you have a disability or special need that requires assistance or reasonable accommodation during the application and hiring process including support for the interview or onboarding process please fill out this form.

Read more about PhonePe on our blog.

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