ITOT Onsite Support

Are you ready to embark on an exciting career journey in the dynamic world of terminal operations APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group were dedicated to delivering excellence in container handling logistics solutions and maritime services across the globe.

At APM Terminals we pride ourselves on fostering a culture of innovation collaboration and operational excellence. With a presence in over 70 countries and a commitment to sustainability we offer unparalleled opportunities for growth and development in a diverse and inclusive environment.

Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team thats redefining the industry standards. Apply now and lets build a brighter future together!

PURPOSE:

The Terminal IT/OT Support is responsible for providing end-user support day-to-day support and maintenance of terminals IT/OT infrastructure and assets where it requires hands-on activities

RESPONSIBILITIES:

• Provide end-user support services including but not limited to Office applications desktops laptops printers and mobile phones.
• Provide support conduct maintenance resolve incidents and implement changes for local IT infrastructure services and assets requiring hands-on interaction. Including but not limited to CCTV/OCR equipment biometric readers radio equipment and VMTs
• Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management
• Resolve incidents within agreed service levels

WHO WE ARE LOOKING FOR:

• Technical Support Experience: Proven background in providing end-user IT support (hardware software and mobile devices) with strong troubleshooting and problem-resolution skills.
• Infrastructure & Systems Knowledge: Hands-on experience with IT infrastructure components such as desktops laptops printers CCTV biometric devices radios and related equipment.
• Incident & Change Management: Experience resolving incidents and implementing changes within agreed service levels.
• Collaboration Skills: Ability to work effectively with regional IT/OT teams providing on-site support and coordinating to ensure smooth service delivery.
• Technical Qualifications: Degree/Diploma in Information Technology Computer Science or related field with relevant certifications being an advantage.
• Customer Service Orientation: Strong communication and interpersonal skills with a focus on providing timely professional and user-friendly support to end users.
• Behavioral Competencies: Proactive adaptable and detail-oriented with the ability to work under pressure manage multiple priorities and take ownership of issues until resolution.

If you have been reading so far we are glad to see you are interested! If you could see yourself in this role we are very much looking forward to your application.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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