Officer, Application Support
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Job Location:
Monthly Salary:
Posted on:
23 days ago
Vacancies:
1 Vacancy
Job Summary
The primary responsibility of the IT Technical Support Specialist is to manage incidents to a satisfactory resolution. The work is predominantly in the areas of operating systems subsystems and products operating on these systems. The individual is the first and second level technical support to the customers.
Provide high-level competency with regards to application systems and platforms such as Finacle Linux etc.
Ensure the duration and severity of service disruptions due to system downtime are minimized
Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
Dialogue and engagements with stakeholders SMEs and vendors for problem resolution development efforts and business requirements.
Mobilizing development efforts meant to cater to regulatory requirements in a timely manner to reduce the banks exposure to punitive and reputational damage
Qualifications :
Type of Qualification
- BSc Computer Science Information technology or related field.
- Professional qualification can be an added advantage.
Experience
- 4-6 years solid experience in advanced support role within large/medium size organisation.
- Proficient use of Oracle SQL T-SQL and PLSQL Unix/Linux Administration Python Backup & restore operations batch Scripting scripting and automation Windows server administration
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Developing Expertise
- Embracing Change
- Empowering Individuals
- Establishing Rapport
- Exploring Possibilities
- Generating Ideas
- Impressing People
- Managing Tasks
- Meeting Timescales
- Team Working
Technical Competencies:
- Application Knowledge for Support
- Knowledge Management Systems
- Process Management
- Product and Services Knowledge
- Solution Design & Enablement
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
