Computer Systems Administrator

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Job Category:

Employment Type:

Job Profile:

Job Summary:

This position is a multi-functional position within International Academic Programs (IAP) a unit in The International Division which serves as the principal study abroad office at UW-Madison and coordinates study abroad programming across campus. IAP administers more than 300 campus-wide study abroad and domestic study away programs and internships and annually sends over 3000 UW-Madison students abroad. Further information about IAP can be found on the web at: .

Essential Responsibilities:

• 5% Creates and updates access permissions and maintains user accounts to maintain application security through user profile management
• 10% Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive actions
• 15% Troubleshoots hardware software and system problems and resolves issues and questions by working with vendors
• 5% Participates in the evaluation of vendor software releases and impact
• 10% Coordinates and monitors updates and the installation of upgrades and patches

• 10% Recommends application enhancements or changes that may involve custom designintegrations and third-party products

• 15% Participates in the design development and implementation of test and production objects. Defines user requirements and performs configuration change management and testing activities
• 10% Develops and maintains documentation related to the system. Communicates system enhancement or changes as needed
• 10% Plans and directs staff implementation of small to medium technical projects related to system as needed
• 5% Regularly communicates with internal leadership to assess efficacy of system and discuss improvements and new features

Unique Responsibilities:

• 5% Develop prepare and analyze data relevant to office services such as website & other social media usages study abroad participants course equivalents and study abroad applications. Incorporate campus data into relevant reports.

Tasks:

• Administration and oversight of International Academic Programs database system. Supports maintains manages database system including design and implementation of solutions to support IAPs educational mission.
• Administers web-based platforms that support students faculty and staff involvement in/with study abroad educations programs. Oversee the maintenance of the office website/other web interfaces and its integration with the database.
• Serves as project manager for database/online system use and integration for IAP. Works with students faculty and staff to solicit feedback on needs and translate those needs to various academic and service functions.
• Participates in the development and implementation of strategic planning with respect to database/online system.
• Works closely with staff from the Division of Information Technology (DoIT) and other campus units such as the Office of the Registrar Bursars Office and academic units to support the academic and service needs of those units.
• Participates in office committees and working groups to help with program and office administration.
• Assists with the development and monitoring of the database/online system budget.
• Plans and participates in website development implementation maintenance and support; Acts as a training and trouble-shooting resource for staff.
• Assists with general technology use and support for IAP. Serves as a point of contact for vendor(s) and work with staff to solicit feedback on technology needs and translate those needs to various work functions.
• Develop prepare and analyze data relevant to office services such as website & other social media usages study abroad participants course equivalents and study abroad applications. Incorporate campus data into relevant reports.
• Other duties as assigned by the designated IAP supervisor or IAP Director.

Key Job Responsibilities:

• Recommends application enhancements or changes that may involve custom design integrations and third-party products

• Creates and updates access permissions and maintains user accounts to maintain application security through user profile management

• Participates in the design development and implementation of test and production objects. Defines user requirements and performs configuration change management and testing activities

• Plans and directs staff implementation of small to medium technical projects related to system as needed

• Regularly communicates with internal leadership to assess efficacy of system and discuss improvements and new features

• Troubleshoots hardware software and system problems and resolves issues and questions by working with vendors

• Develops and maintains documentation related to the system. Communicates system enhancement or changes as needed

• Participates in the evaluation of vendor software releases and impact

• Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive actions

• Coordinates and monitors updates and the installation of upgrades and patches

Department:

International Division International Academic Programs (IAP)

Compensation:

The expected salary for this position is $70000-$8000 the final salary will be determined based on skills and experience.

Required Qualifications:

Preferred Qualifications:

Project Management and Office Skills:

• Working knowledge of project management techniques.
• Excellent organizational skills including project management skills and experience.
• Demonstrated experience working successfully in a high-traffic high-demand environment and ability to establish and meet deadlines in a timely manner. Demonstrated ability to prioritize multiple tasks and requests.
• Excellent interpersonal communication and writing skills including the ability to interpret staff needs into technical solutions.
• Effective listening skills.
• Demonstrated ability to collaborate with cross-functional operational areas. Ability to consult with and effectively train users of database systems.

Technical skills and knowledge in areas that may include:

• Understanding of online databases
• Web Authoring software
• Wordpress preferred
• Web accessibility and usability principles
• CSS
• HTML5
• Project management tools (preferably Gitlab)
• MS Office (Word Excel SharePoint Outlook)
• Adobe products Photoshop Acrobat
• PeopleSoft

Education:

Bachelors Degree Required

Major in Computer Science Information Science Data Science or related field preferred.

How to Apply:

Please submit a cover letter a CV/resume and a list of three professional references through the online jobs portal by the assured consideration date.

Contact Information:

Contact:

Matthew Geisler


Relay Access (WTRS): 7-1-1. See RELAYSERVICE for further information.

Institutional Statement on Diversity:

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus please visit:Diversity and Inclusion

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings click here.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.