Customer Service Assistant

Title: Customer Service Assistant
Division Name: Student Affairs
Department: Event Management Dining and Hospitality

Job Summary

The Department of Event Management Dining and Hospitality is one of 15 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality efficient and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.

The Customer Service Assistant serves as the main point of contact for the EMDH employment office handling a wide range of inquiries and providing customer support both in person and remotely. The position involves resolving complex issues related to student employment from the application process to scheduling and onboarding. This position assists with student employment coordination including managing schedules and records leading orientations and training student staff. They also track applicants and help oversee disciplinary and feedback programs. Additionally this position helps lead a team of student personnel assistants and provides administrative support to the employment team.

Whether its to find a place to study gather with friends enjoy a bite to eat or plan a large event the Department of Event Management Dining and Hospitality takes great pride in providing welcoming and inclusive spaces high-quality food services and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit inspire and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

Additional Information

University Benefit Highlights:
-Insurance benefits including health dental vision and life
-Retirementand supplemental retirement planning options
-Tuition waiver benefitsavailable to staff as well as their eligible dependents
- Paidholiday/administrative closuresduring Thanksgiving and Winter Breaks
- Paidbenefit time

For more University Benefit information: regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed herehttps:// Rate / Pay Rate

$15.18 - $17.85 per hour

Required Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the following categories:
A. college coursework in any discipline as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals one (1) year (12 months)
-Associates Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelors degree (120 semester hours) equals three (3) years (36 months)
B. responsible work experience in customer services public relations office administration business and financial operations healthcare administration or other closely related experience

Preferred Qualifications

1. Experience with student employment
2. Ability to prioritize and manage work details and deadlines
3. Ability to navigate clerical and office environment
4. Working knowledge of Microsoft Office Suite
5. Strong verbal and written communication skills
6. Ability to maintain confidentiality
7. Ability to manage details and deadlines

Work Hours

8:00 am - 4:00pm Monday through Friday

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

October 2025

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants section for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply

Special Instructions for Applicants

Please fully complete the entire application including but not limited to the education and work history portions. Be specific on your work history including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however it will be converted to a full-time equivalency to determine combined length of experience. Please do not put see resume in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position you will receive a score calculated based on your education and experience and your name will be placed on the active employment register by exam score. After the application deadline the names within the top three scores will be referred to the department for interview.

If using education to qualify college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

In order to receive the maximum eligible points for the civil service exam you may upload professional certifications/licenses related to the position under optional documents if order to be eligible for Veterans Preference points on the exam appropriate military service documentation such as a DD214 may be faxed mailed or delivered to Human Resources in order to receive the maximum eligible points:

Fax: 309.438.0011 Attn: Breanna Crippen
Address: Illinois State University
Human Resources
Campus Box 1300
Normal IL 61790-1300

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois drivers license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Contact Information for Applicants

Breanna Crippen
Human Resources

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable an employment history review based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system please call Human Resources at .