Guest Services Supervisor

Omni Mount Washington Resort & Spa

As grand as the history behind it the Omni Mount Washington Resort & Spa located in Bretton Woods New Hampshire is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents poets and celebrities the hotel delights every sense with enchanting music refined dining and luxurious décor.

Omni Mount Washington Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect gratitude and empowerment each day. If you are a friendly motivated person with a passion to serve others the Omni Mount Washington Resort & Spa may be your perfect match.

To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs.

Our team members enjoy a wealth of benefits and perks including:

• Comprehensive healthcare coverage with options for medical dental and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness hospital indemnity and accident coverage life and AD&D insurance legal services and identity theft protection access to whole life insurance telemedicine and pet insurance.
• Complementary Golf Skiing and Riding.
• Discounts on dining retail and spa services as well as savings on ski golf rentals and other activities.
• Support services including an Employee Assistance Program (EAP) TravelConnect for emergencies while traveling and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

• Maintain the Activity Concierge Desk as the information hub for guests of the resort
• Assist in creating and implementing an ongoing training program that will include experiencing Resort dining outlets and activities
• Implement MOS training monthly to ensure our associates are delivering the best guest experience possible
• Attended Resume and Activities & Events meetings weekly in order to stay well informed of what is happing at the Resort and find out specific VIP and group needs ie amenities lift tickets etc.
• Create staff schedules and maintain payroll based on occupancy
• Administer the departments payroll
• Maintain communication with all departments at the Resort
• Assure coverage of the Activity Concierge Desk at all times
• Assure the Activity Concierge Desk is stocked completely with the appropriate resort collateral (i.e. brochures trail maps etc.)
• Maintain a library of regional information (i.e. directions dining options etc.)
• Remain aware of resort dining schedules events etc. and be sure staff is kept up to date on all pertinent information

• High School Diploma or GED plus one-year relevant experience or an equivalent combination of training experience and/or education.
• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be attentive to detail.
• Must have excellent computer skills.
• Must be pleasant and friendly.
• Must be available to work flexible hours to include nights weekends and holidays.
• Candidate must be able to successfully pass a pre-employment drug screening.
• Must have a valid drivers license and an excellent driving record.
• Must be available for scheduling based on business demands to include nights weekends and holidays.

Omni Hotels and Resorts is an equal opportunity employer.