Sales Executive – Microsoft (EMEA)

London - UK

Monthly Salary: GBP 2024 - 2025

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

Sales Executive Microsoft EMEA - Digital CX

The Team:

The TTEC Digital Microsoft Partner Practice is a growing team of 330 experts globally. They have earned Partner of the Year and Eagle awards hold the latest certifications in Azure AI Power Platform and Microsoft Business Applications and enjoy being a Microsoft AI and Business Apps Inner Circle member. This team delivers technically innovative solutions that enable TTEC Digital clients to deliver an outstanding customer experience (CX).

The Opportunity:

There has never been a better time to join a sales organization. While the Customer Experience (CX) market continues to grow globally TTEC Digital has been carefully acquiring leading hyper-scaler specific systems integrators to create a set of best in class practices under the TTEC Digital framework.

We have built a branded a differentiated delivery model to now support much larger multi-practice enterprise solutions for our clients. With over 40 years of experience we are driving results to new heights.

Some of the best tools in your new sales resource kit includes:

- sandcastlecx: our pre-sales environment for high value clients that enables specific use case building and testing.

- cxedge: our practice delivery methodology for all TTEC Digital clients which creates the fluid multi-practice solution architecture.

- surround cx: our managed services offering providing for offerings of -cx success plans cx platform monitoring - cx platform hosting cx innovation services.

As we expand across EMEA we are building a strong employee centric culture supported by proven leadership team and talented employees who are ready to engage existing and new clients who are hungry for our transformational CX solutions.

The Role:

The Sales Director is responsible for generating business revenue through new clients and expanding existing business. You will collaborate with Business Development Associates to identify strategic targets and generate opportunities. You will also build and manages corporate partner relationships with Microsoft which will drive revenue and mutual value.

Key Accountabilities

Create joint target account strategies and marketing activities that result in new business.

Develop strong relationships with Microsoft Leadership and Sales Representatives.

Research mine social media and identify strategic sales opportunities.

Conduct opportunity assessments of clients and proactively develop account plans.

Work collaboratively to build presentations that promote our unique selling points to prospects.

Develop SOWs and RFPs that meet our established margin requirements.

Integrate client prospect and partner feedback to expand our offerings within our account.

Maximize account value by widening our offerings within existing accounts.

Present proposals to client decision makers for renewal and new business.

Collaborate with your PMO and Practice to ensure clients realize a successful implementation.

Partner with Client Account Managers to ensure a high degree of client satisfaction.

Competencies

Strong interpersonal skills integrity and honesty to support what is best for the client.

Have a positive disposition with a result oriented problem solving mindset.

Be able to gain credibility in order to provide leadership to clients and your sales team.

Understand and communicate technical concepts across all levels of an organization.

Assess customer challenges and pain points.

Develop consultative selling relationships with customers and partners.

Demonstrate negotiation skills to overcome objections.

Work independently and as part of a team to achieve desired outcome.

Education and Experience

Bachelors degree in Computer Science MIS or relative field experience.

Certification in CX related Microsoft disciplines or possess the knowledge to become certified.

Experience working directly with Microsoft to support client conversations.

5 years or more experience working with relevant Microsoft technologies in a sales environment.

At least 3 years of experience leading bid and deal teams.

Have 3 years of experience partnering with Microsoft across multiple commercial teams.

About Us

TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience: