Customer Success Manager

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

Reflect on the media ads apps websites and online shopping in your daily routine. Its probable that Adobe products influence these experiences.

We are excited to offer an excellent opportunity for a Customer Success Manager position within our Paris-based team.

At Adobe our Customer Success team is dedicated to delivering outstanding experiences and driving value for our customers. We achieve this through three core pillars: Partnership Adoption and Value Realization.

The enhancement of value and Return on Investment in challenging accounts is achieved by our CSMs through the establishment of partnerships provision of strategic advice and fostering collaboration with teams and customers to accelerate value.

As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle.

You will articulate value encourage and sell the future of Adobes Digital Experience Solutions and Strategy.

What Youll Do:

• Establish a reliable bond with customer executives aligning activities with their business strategy to optimize Adobes Experience Cloud solutions.
• Coordinate and lead all aspects of the customers adoption training and development of guidelines to continually drive incremental value and return on the customers investment.
• Identify and grow opportunities and collaborate closely with sales teams to ensure growth attainment on our Top Accounts.
• Grasp and evaluate customer needs the services adoption rate and corporate framework concerning the implementation and acceptance of Adobes Experience Cloud.
• Achieve renewals to a successful finish by closely collaborating with our Sales and Renewals teams as well as the customers collaborators
• Monitor account/portfolio performance using relevant metrics and by engaging with collaborators.
• Partner with engineering department to ensure timely closure of quality issues.
• Provide project management for professional service requests.
• Build strategy for your accounts to drive dedication and minimize customer attrition.
• Work closely with the Sales Marketing and Solution Consulting and Consulting team.

What you need to succeed:

• Bachelors or Masters degree or equivalent experience
• Skilled in post-sales account management within Digital Marketing (analytics optimization/conversion and/or social media). Applicants with pre-sales or consulting experience will be taken into account.
• Extensive background in Digital Marketing Solutions and familiarity with Adobes competitive environment is desirable
• Shown efficiency in handling an account portfolio of large complex and strategic accounts at a senior level. Developing and nurturing relationships at the most senior levels with designated accounts to establish trust as an advisor.
• Proven experience driving customer retention initiatives achieving high retention rates and customer happiness
• Strong communications skills (written & verbal)
• Ability to anticipate identify and define problems/issues
• Strong presentation skills at all level of audience
• Tenacious

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .