Assistant Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out :
-Manage and optimize the match between the profile of customers and the type of room planned for them
-Train and animate the reception team whose work you organize
-Interface with other hotel services: accommodation reservations catering
-Participate in the development of turnover by applying upselling
-Manage customer relations throughout the stay
-Manage administrative tasks: orders preparation of the reception of new Team Members management of the hotels generic mailbox correction of the invoicing of group files follow-up of upselling and enrollments to the loyalty program.
-Manage accounts receivable balances
Night shifts are to be considered according to the needs of the service.
EOE/AA/Disabled/Veterans
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
You have a first successful experience in team management you have a sense of service attention to detail and a very good presentation.
You are efficient and organized dynamic you have a perfect command of French and English both orally and in writing.
OnQ software would be a plus.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
IC
Key Skills
- Corrosion Inspection
- Computer Hardware And Networking
- KG Teaching
- Marketing & Branding
- Bpel
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
