Software Engineer Application Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
To ensure continuous availability and optimal performance of business-critical applications by developing supporting troubleshooting and maintaining software systems. The role bridges development and operations helping eliminate or minimize disruptions to business operations.
Key Responsibilities
- Participate in application development projects and fix bugs in collaboration with the development team ensuring system stability and performance
- Provide 2nd and 3rd line support for applications working closely with Helpdesk and development teams
- Handle incidents proactive alerts change requests and service requests in alignment with enterprise architecture production processes and organizational standards
- Resolve incidents and requests within agreed service levels; provide workarounds when necessary to reduce business impact; escalate appropriately for faster resolution
- Maintain communication with internal and external stakeholders providing timely updates and follow-ups
- Create and update documentation regarding application functionality support procedures and troubleshooting in the knowledge base
Skills & Qualifications
Must-Have
- Bachelors degree in Computer Science or a related field (or equivalent experience)
- Proficient in Object-Oriented Programming (OOP)
- Experience working with C# REST Core WPF WCF Framework
- Strong experience with WPF and MS SQL Server
- At least 3 years in software development
- At least 2 years in production support (application software or technical support)
- Working knowledge of relational (RDBMS) and NoSQL databases
- Familiarity with incident problem and change management processes; understanding of ITIL best practices
- Ability to work with cloud hosting and container-based solutions (e.g. Azure Kubernetes Service Fabric)
Preferred / Plus
- Experience in the supply chain shipping or logistics domain
- Exposure to application integration testing and release management
- Familiarity with Application Performance Monitoring (APM) tools
- Experience with Agile and DevOps methodologies
- ITIL Foundation certification would be a plus
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
