Director of Essential Services
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Job Location:
Providence, RI - USA
Monthly Salary:
$ 70000 - 75000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Director of Essential Services
Director of Essential Services
Department/Program: Essential Services
Reports To: Chief Program Officer
FLSA Status: Exempt
Employment: Full-time
Compensation: $70000$75000 annually commensurate with experience
About the Role
At Amos House we believe all people have a seat at our table. Essential Services is where that belief meets real life the first stop for people seeking stability dignity and care.
As Director of Essential Services youll lead a team of staff and Social Work/CPRS interns. Youll keep programs organized and sustainable support your team through hard moments and build systems that let everyone do their best work. This role calls for a steady leader who can balance the urgent with the strategic and who leads with fairness accountability and respect.
What Youll Do
Lead & Mentor: Supervise coach and grow a team of 8 staff and interns. Build trust set clear expectations and create space for people to succeed.
Build & Shape: Lead the continued development of the Day Program creating a safe welcoming space for unhoused individuals and connecting them to resources and stability.
Keep Essential Services Running: Supervise the receptionist/front desk and oversee A Hand Up Outreach/Day Program and Basic Needs; ensuring community members can access mail meals documents and support in a safe welcoming environment.
Stay Organized: Manage budgets contracts and program reporting including timely and accurate grant reporting so services stay funded and accountable.
Ensure Crises Are Managed Well: Ensure urgent issues are managed effectively in the lobby at the front desk or out in the community by stepping in to guide your team with calm and compassion.
Success in This Role Looks Like
Staff feel supported stay engaged and grow under your leadership.
Clients and community members experience Essential Services as safe welcoming and reliable.
Program funding stays steady because reporting especially grant reportingis accurate and timely.
Interns leave with strong professional growth and a deeper commitment to social work.
Youre trusted by peers and leadership as someone who balances urgent needs with long-term planning.
Essential Services is seen as a strong partner across Amos House. You share data collaborate with peers and contribute to the organizations mission as a whole.
Qualifications
What Were Looking For
Required
Masters in Social Work (MSW) from a CSWE-accredited program (required to supervise Social Work interns).
At least 2 - 3 years leading people and programs in social services.
Direct experience working with people navigating homelessness behavioral health or justice-involved communities.
You can juggle structure and urgency keeping budgets and reports on track while supporting staff in a busy lobby.
Youve led teams through tough moments with calm compassion and clear expectations.
You know how to build trust with people from many backgrounds and treat everyone with respect.
Preferred
LICSW in Rhode Island (or eligibility) to meet broader supervision needs.
Experience with program reporting grant reporting requirements and data systems.
Other graduate degrees (Counseling Psychology Public Administration Public Health) may be considered only if paired with an MSW-eligible co-supervisor for intern oversight.
Confidentiality:
This role requires discretion and confidentiality with program and client information in accordance with State and Federal laws and Amos House policies and procedures.
Schedule & Physical Requirements:
Typical schedule:Monday through Friday 8:00 AM 4:00 PM
Ability to move through multiple program spaces (lobby reception dining hall community areas) throughout the day.
Occasionally assist in situations that may require standing for long periods lifting/moving up to 25 pounds (supplies donations program materials) or responding quickly in crisis situations.
Comfort working in a busy sometimes unpredictable environment with frequent in-person interaction with clients staff and community partners.
Comfort working in an emotionally demanding environment with the ability to model calm and resilience for staff.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
