Sr. Customer Success Architect I

Amplitude is the leading Amplitude is the leading digital analytics platform helping over 4300 customersincluding Atlassian Burger King NBCUniversal Square and Under Armourbuild better products and digital experiences. With powerful AI Agents embedded across our platform teams can analyze test and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2 Amplitude is the best-in-class solution for product data and marketing teams. Learn more at .

As an organization we deliver for our customers by living our values. We operate from a place of humility take ownership of problems and successes approach challenges with a growth mindset and put our customers at the center of everything we do.

Amplitudes Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.

About The Role & Team

Amplitudes mission is to help companies build better products. By building best-in-class teams we create best-in-class products that customers love. We approach challenges with humility we take ownership over our work and our growth mindset pushes us to constantly improve ourselves each other and the value we bring to customers.

Join us as we deliver innovative and creative solutions to our customers. Were looking for a Customer Success Architect to join our growing team in India with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for how things work and how things should work. You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Customer Success Architect you will:

• Partner with our Customer Success Managers to drive the adoption of Amplitude. Help our customers achieve their long-term goals by building a strong data foundation during the post-implementation stage of their Amplitude journey.
• Youll also get the chance to work with our customers on their technical implementation. Partner with an Engagement Manager to help our customers achieve their initial objectives with Amplitude.
• Become an expert in our Digital Analytics Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes thereby making Amplitude an integral business partner.
• Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design instrumentation and data governance.
• Serve as a trusted technical advisor for our customers.
• Gather organize and report trends and customer insights to optimize business processes documentation and services.
• Collaborate cross-functionally with teams like Amplitudes Product Engineering Platform Support and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

Youll be a great addition to the team if you have:

• At least 8 years of customer-facing technical experience with a demonstrated record of successfully engaging with enterprise accounts.
• Familiar with programming languages and concepts that underpin modern web and mobile development (e.g. JavaScript Java Python Swift SQL or RESTful APIs).
• Execution and customer service oriented able to effectively prioritize and complete customer deliverables in alignment with customer requirements and drive outcomes.
• Excellent verbal and written presentation and interpersonal skills with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics digital marketing A/B testing business intelligence customer data platforms data warehouses/pipelines or any of our integration partners.
• Previous work experience in Customer Success/ Professional Services roles within Enterprise accounts in India/APAC

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