Peer Advisor Upward Bound Pool

SUMMARY

Under the direct supervision of the TRIO Upward Bound Director the Peer Advisor (PA) plays a crucial role in the Upward Bound student services by performing a wide variety of tasks that support the departments mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Provide exceptional customer service while acting as the first point of contact for Upward Bound Program student services.
2. Answer incoming telephone calls online chats and in person inquiries from students parents and members of the campus community
3. Act as a paraprofessional during New Student Welcome interacting with new students and family members during presentations and workshops as well as individually.
4. Teach students how to navigate resources and services one-on-one and during group workshop.
5. Participate in informational panels and presentations on advising issues and services
6. Serve on a student advisory board and recruitment board (participating in advisor interviews)
7. Facilitate workshops to help students explore majors registration help etc.
8. Assist with Upward Bound quarterly newsletters and announcements
9. Make copies file send/sort mail and email and assist with large mailings upload student information in student data software.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education experience knowledge skills and/or abilities required.

EDUCATION

High school diploma or equivalent required. Associates degree preferred.

EXPERIENCE

Two (2) general office experience required three (3) years preferred.

KNOWLEDGE SKILLS AND ABILITIES

1. Bilingual (English/Spanish) preferred;
2. Proficiency in Microsoft Office applications;
3. Good oral and written communication skills;
4. Positive attitude and energy
5. Ability to meet deadlines and work independently; and
6. Ability to value and communicate/work with a variety of personality types
7. Ability to lead and follow directions
8. Effective interpersonal and small-group communication skills
9. Ability to work as an effective and productive team member
10. Ability to lead and follow directions
11. Must be able to work daily during the between 8 to 19.5 hours each week
12. Occasional weekend or evening will be required during the academic year

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

The Organization

Houston Community College (HCC) is composed of 14Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the countrys largest singly-accredited open-admission community colleges offering associate degrees certificates workforce training and lifelong learning opportunities.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. Youll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive administrative financial or something else youll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools it also takes care of its people.

Location

Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies second only to New York Citys 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town and dont forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system with many Houston area hospitals consistently ranking among the nations top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area museums are a large part of Houstons cultural scene.
• Houston is theCulture & Culinary Capital of Texaswith more than 7500 restaurants and eating establishments covering 60 cuisines.

If this sounds like the role for you and youre ready to join an amazing team please apply right away.

EEO Statement

Houston Community College does not discriminate on the bases of race color religion sex gender identity and expression national origin age disability sexual orientation or veterans status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra B. Jacobson J.D. . SHRM-SCP Interim Director of EEO and Compliance & Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX 77266

713 718.8271 or