E-Commerce & Customer Service Specialist Off Road Place
E-Commerce & Customer Service Specialist Off Road Place
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
E-Commerce & Customer Service Specialist
Irving Texas Full-Time Off-Road Industry Focus
Are you a data-driven e-commerce pro who thrives at the intersection of tech operations and adventure Off-Road Place is looking for a passionate and organized E-Commerce Specialist to take charge of our Shopify-based platform and offer amazing customer service.
Were not just another storefrontwere a premium outfitter for the off-road and overland community. That means we value precision passion and people who know what a suspension lift and 35s mean.
What Youll Do
E-Commerce Operations
Manage the daily operations of our Shopify backend: product uploads data tagging app integrations and fulfillment logic.
Own the entire product catalog processSKU merges metadata optimization suspension bundle creation and schema management.
Coordinate and approve site updates and UX enhancements from external dev agencies.
Process manual orders and organize product categories with a high level of accuracy.
Ensure accurate product data including fitment info (e.g. Year/Make/Model) and attributes.
Consolidate product data from multiple sources into our unified database.
Set up and maintain Shopify Collective accounts ensuring smooth vendor onboarding and data sync.
Manage fulfillment tools like SparkShipping and Intuitive Shipping for streamlined order routing.
Cultivate strong vendor relationships through clear communication and consistent collaboration.
Customer Service
Respond to customers about questions and order updates
Answer phone calls to provide assistance and streamline customers to the right person
Respond to customer reviews as well as solicit reviews to customers
Monitor social channels to help offer assistance and gain customer referals
Financial & Compliance Oversight
Maintain internal P&L tracking for e-commerce sales including product costs shipping and profitability.
Oversee digital tax compliance setup including transitions from Avalara to Numeral and Shopify Tax.
What You Bring
3 years experience managing Shopify or comparable e-commerce platforms.
Proficiency with tools like Matrixify Klaviyo Google Analytics/Search Console.
Familiarity with drop shipping MAP pricing and multi-channel fulfillment.
Proven experience building a brand and product catalog
A proficient understanding of digital marketing and how to reach an audience with an omni-channel approach
A sharp analytical mindset with a talent for process improvement.
Comfortable managing third-party developers and working cross-functionally.
Bonus: You live and breathe the off-road or overland lifestyle.
Required Experience:
IC
Employment Type
Full-Time
