Service Delivery Manager
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Job Location:
Hamilton - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to take the next step in your leadership career
Were looking for a practical hands-on team leader to step into a full-time management role overseeing delivery operations across the Waikato and Bay of Plenty region. Whether youre ready for your first formal management position or already have people leadership experience in logistics or operations this is a chance to lead with support structure and growth.
ABOUT THE ROLE
As a Service Delivery Manager youll lead the day-to-day mail delivery operation for Hamilton and our wider network of satellite sites including Tauranga and Rotorua. Youll report to the North Island Operations Manager and manage a team of Team Leaders Coordinators and delivery staff.
Youll split your time between the main branch and your regional sites making sure our service runs smoothly efficiently and safely every day. This is an on-site position.
Your responsibilities will include:
- Leading daily mail sorting and delivery across multiple branches
- Coaching Team Leaders and frontline teams to meet performance targets
- Tracking KPIs like delivery accuracy and run efficiency
- Overseeing H&S compliance vehicle checks and site safety
- Supporting new hire onboarding training and certification
- Managing fleet and route optimisation (including run mapping and redesigns)
- Reviewing rosters approving payroll inputs and managing costs to budget
WHAT WERE LOOKING FOR
Were open to different backgrounds. What matters is leadership potential strong communication and a passion for making things work on the ground.
Youll be a great fit if you:
- Are ready to step into your first full manager role or have experience leading teams
- Have worked in logistics transport delivery or any fast-paced operational environment
- Are confident juggling rosters resources and real-time problem solving
- Have a strong eye for compliance safety and continuous improvement
- Communicate clearly lead by example and enjoy helping others succeed
- Want to grow with a stable nationwide company that supports development
- Enjoy being part of a team that works hard looks after each other and always looks for ways to improve
WHATS ON OFFER
- A full-time leadership role where youll be trusted to lead supported to grow with real responsibility and full support
- Step into leadership with structured development and mentoring
- Company vehicle (non-dedicated use) included
- Health and wellbeing benefits including discounts for Southern Cross Insurance Lumino Dental and access to EAP support
- A people-first culture with regular team recognition shout-outs and celebrations throughout the year
- Part of a nationwide brand in the Freightways Group
ABOUT DX MAIL
DX Mail is New Zealands only dedicated business mail specialist delivering for Kiwi businesses for over 40 years. Were part of the Freightways Group with a strong national presence and a proud team culture. Our people are practical passionate and focused on delivering great service every day.
COME AND JOIN US!
If youre looking to step into a well-supported leadership role with real scope and variety wed love to hear from you.
Click Apply Now and come join us!
Applicants must have NZ citizenship residency or a valid NZ work visa.
DX Mail is committed to ensuring a safe and healthy work environment. Therefore you will be required to pass a drug test and MOJ security check. We will require evidence at the pre-employment stage of our recruitment process.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
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