IT Service Delivery Manager

Job Title: IT Service Delivery Manager

Duration: 12 months contract with possible extension

Location: Minneapolis MN or Chicago IL (Hybrid Remote 2 days per week)

Job Descriptions:

New Req: W2 only

New REQ :: (Client: MGM Transformers ::: IT Service Delivery Manager (IT Leadership role) (ERP-Manufacturing ) ::: (Location: Hybrid Remote 2 days per week) located in Minneapolis MN or Chicago IL :: W2 only

Job Title: IT Service Delivery Manager (IT Leadership role) ( ERP-Manufacturing )

• Location: Hybrid Remote 2-days per week) located in Minneapolis MN or Chicago IL

• USC or GC or GC EAD H4 only

• MUST HAVEs Please send the month and day of the Birthday with ALL submissions

Must have:

• 8 years of IT applications management experience with 4 years in a service delivery leadership role.

• Proven track record managing ERP environments in manufacturing supply chain or procurement contexts (Epicor NetSuite SAP Oracle or similar).

• Demonstrated success leading ERP transformation or consolidation initiatives.

• Sr. Manager or Director Level and ideal to come from a Consulting background and companies dealing with Mergers and Acquisitions. (or Digital Transformations)
• Coming from 1 of the Big 5 Consulting firms is a huge bonus (Deloitte KPMG Accenture PWC Earnst & Young
• W2 only

IT Service Delivery Manager (IT Leadership role) (ERP- Manufacturing)

Overview

We are a $1B and rapidly growing manufacturing company seeking an experienced IT Service Delivery Manager to own the delivery and continuous improvement of IT services supporting Operations Manufacturing Supply Chain and Procurement applications.

This leader will manage service operations across multiple ERP platforms govern the roadmap for consolidation into a standardized end-state solution and partner closely with Operations and Supply Chain leadership to enable scalable efficient business processes.

Key Responsibilities

Service Delivery & Operations

• Own end-to-end IT service delivery for Operations Manufacturing Supply Chain and Procurement applications.
• Manage day-to-day system operations enhancements and support across a diverse ERP environment.
• Establish SLAs KPIs and service governance to ensure system availability performance and reliability.

Roadmap & Transformation Leadership

• Define and govern the multi-year applications roadmap for Operations and Supply Chain systems.
• Lead projects to streamline and standardize business processes across disparate ERP systems.
• Drive the execution of ERP consolidation initiatives toward a unified scalable platform.
• Evaluate emerging technologies and solutions to enable supply chain visibility manufacturing efficiency and procurement automation.

Team Leadership & Vendor Management

• Build mentor and lead an IT applications support and delivery team aligned to Operations and Supply Chain.
• Manage vendor and system integrator relationships to ensure consistent high-quality service delivery.
• Oversee contracts licensing and vendor performance against agreed outcomes.

Stakeholder Engagement

• Serve as the primary IT liaison to Operations Supply Chain Manufacturing and Procurement leadership.
• Translate business requirements into IT solutions that deliver measurable value.
• Provide transparent communication on roadmap progress project status and system performance to senior leadership.

Qualifications

• Bachelors degree in Information Systems Supply Chain Management Engineering or related field (Masters preferred).
• 8 years of IT applications management experience with 3 years in a service delivery or leadership role.
• Proven track record managing ERP environments in manufacturing supply chain or procurement contexts (Epicor NetSuite SAP Oracle or similar).
• Demonstrated success leading ERP transformation or consolidation initiatives.
• Strong vendor management and project leadership experience
• .
• Knowledge of manufacturing execution systems (MES) supply chain planning or procurement solutions
• Excellent communication leadership and change management skills.

Key Competencies

• Strategic thinker with ability to align IT applications to business operations and growth goals.
• Strong knowledge of supply chain manufacturing and procurement processes.
• Skilled at balancing operational stability with transformation initiatives.
• Capable of influencing senior leadership and building consensus across functions.
• Experienced in high-growth global or multi-ERP environments.