Sr. Genesys Developer

Job Title:

Sr. Genesys Developer (Hybrid)

Location:

Lansing MI

Duration:

12 months

Pay Rate:

$85/hr on C2C / 1099 all inclusive (OR) $80/hr on W2

Interview Process:

Candidates submitted must be willing to come onsite (Lansing MI) for interviews if necessary. A screenshot photo of candidate will be required for any interviews as well as a vendor present at beginning of any MS Teams interview to validate candidate.

Note:

Remote or On-site: Accepting local candidates and non-local candidates willing to relocate at their own expenses with no delays. Position will be hybrid in office 2 days a week upon start and there is NO REMOTE ONLY option.

Job Description

Genesys Architecture

• Deep understanding of Genesys system architecture On-Prem

• Design of scalable high-availability and secure Genesys environments

• Expertise in component interactions: Interaction Server URS Stat Server Config Server Message Server etc.

• Experience in environment sizing network design and failover strategies

Genesys Framework Management

• Administration of core Genesys components: Config Server Stat Server Message Server T-Server

• Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension

• Managing applications agents tenants and system-level objects

Genesys Intelligent Workload Distribution (IWD)

• Configuration of IWD positions workbins and workload types

• End-to-end routing design for IWD Work Email File Server Capture and API-based interactions

• SLA-based prioritization segmentation and distribution logic

IWD Rules Engine

• Design and implementation of routing rules using the IWD Rules Engine

• Dynamic rules for prioritization eligibility assignment and escalation

• Experience with policy management and version control of rules

Routing & Workflow Design

• Development of routing strategies using Genesys Composer or Architect

• Multi-channel workflow design (email File Capture and work items)

• Experience with skills-based routing business rules and conditional flows

File Server Capture Interface

• Configuration of file monitoring for ingestion of documents into work queues

• Automation of document classification and routing to appropriate agents or queues

Email Integration / Microsoft Graph API

• Integration of mailboxes via Microsoft Graph API for email ingestion

• Experience with OAuth2 authentication email parsing and conversion to work items

• Routing logic for inbound email based on headers subject or content rules

Genesys Pulse (Real-Time Reporting)

• Configuration and customization of Pulse dashboards and real-time KPIs

• Monitoring queue agent and system-level metrics

• Stat Server configuration and tuning for real-time performance

Genesys InfoMart & SAP BusinessObjects (BO)

• Design of historical reports using Genesys InfoMart data structures

• Report creation scheduling and analysis using SAP BO

• Data analysis for performance SLA adherence and capacity planning

Oracle Database

• Strong understanding of Oracle DB Tables and schema design

• Writing complex SQL queries for reporting data extraction and troubleshooting

• Experience integrating Oracle databases with Genesys reporting and routing workflows

Monitoring & Troubleshooting

• Experience using Genesys logs Pulse ICON and historical data for root cause analysis

• System health monitoring alerting and performance tuning

Top Skills & Years of Experience

Top Skills & Years of Experience:

• 3-5 years for the overall Genesys administration/IWD support experience

• Java - Used for building/maintaining routing strategies APIs and integration components in Genesys environment 3-5 years

• JavaScript - Used in web services APIs and Genesys Workspace customizations 3-5 years

• Oracle Database - Writing SQL queries stored procedures and analyzing configuration/reporting data from Genesys DBs 3-5 years

Recruiter Details:

Name:

Contact : Eight three two - Nine nine zero -Two four two six

About US:

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.