BDC Rep
BDC Rep
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Job Description
Biggers Mazda is a fast-paced high-performing automotive dealership group dedicated to providing outstanding customer service and driving growth through innovation. Were expanding our team and are seeking a highly motivated and energetic BDC Rep to help us continue to grow and deliver exceptional experiences for our customers.
Job Summary:
The BDC Rep plays a key role in supporting sales growth by managing incoming leads setting appointments supporting the sales team and assisting with day-to-day operations. This hybrid role requires both a customer-focused mindset and operational leadership.
Key Responsibilities:
- Respond to inbound sales inquiries via phone email and online platforms
- Generate appointments for the sales team by following up with leads
- Track monitor and report on lead activity and conversion rates
- Support the E-Commerce Director with daily reporting team coordination and training initiatives
- Assist with inventory updates promotional campaigns and customer follow-ups
- Maintain CRM database with accurate and up-to-date information
- Contribute ideas for improving lead generation workflow efficiency and customer satisfaction
- Provide excellent service to customers both online and in person
Qualifications:
- 2 years of experience in business development sales support and automotive industry preferred
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Proficientwith CRM software - VinSolutions - is a requirement
- Ability to work in a fast-paced team-oriented environment
- Self-motivated with a proactive attitude and attention to detail
- Availability to work evenings weekends and/or extended hours as needed
What We Offer:
- Competitive base salary plus commission/bonus structure
- Health dental and vision insurance
- Paid time off and holidays
- Ongoing training and professional development
- Opportunity to grow into a management role within the organization
Employment Type
Full-Time
