Customer Success Manager (all genders)
Customer Success Manager (all genders)
Posted on :
27-09-2025
Employer Active
1 Vacancy
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Job Description
What does this role entail
- You are main responsible for tracking customer satisfaction within your territory.
- Toidentifyhow we canincreasethe level ofsatisfaction youcommunicatedailywith our customers. With the help of a software solution you measure and analyse the NPS-Score within your territory.
- Youasses the risk level of churn andappropriate findings help todefine early indicatorsfora potentialchurnand toimprove our services andproducts.
- Internally yourepresentthe customers voice and share your findings with the related stakeholders. You take care that our customers receivean appropriate answerwithin a reasonabletimeframe.
- Youhelp tooptimizeour CRM on your inputautomated workflowscanreduce our administrativeworkloadorweidentifytrigger-events for automatedCustomer Successtasks.
- Regular customer informationviadifferent channels like mailings webinars or trade fairs belongsalsoto your responsibilities.
- Because of your structured way of working centralised documentation within our CRM is a key success factorfor you and you always strive for increasing our data quality.
- Through your high self-motivation youre able to organize yourself in your daily work. You will also work close together with Sales Product Management and Support.
Youll thrive in this role if
- You gain already experiences in a customer success team of an international SAAS company or a comparable position.
- Youareinterested inshapingthe future ofaEuropeansoftwarecompanyand toachieve commongoals as one company and one customer success team.
- You enjoyestablishingyour own network to collaborate successfully withallcolleaguesacross all entities and countriesand to promote our mission in the entire company.
- It is easy for you to makenewcontactsandyoureconvincing with your friendly and winning manner.
- You have a strong service mindset and communication skills to talk with our biggest clients at eye level.
- You are structuredorganisedand enthusiastic about concrete results.
- You are also interested in IT and the digital world and are keen to build up the necessary technical knowledge about our portfolio of complex products with our support.
- Excellent German language skills and English communication with international business contacts and colleagues is not difficult for you. Other languages are an advantage.
Why Pointsharp
- Potential to grow:We are just in the beginning of our growth journey with great opportunities to develop within your role and the company.
- Opportunity to influence:The culture is characterised by entrepreneurship and a strong focus on technology. Something that contributes to short decision paths and makes room fornew ideas.
- Joint activities:According to us it should be fun and pleasant to go to work and we therefore invest a lot in joint activities and good benefits.
- Work-life balance:We support the compatibility of family and career through a great deal of flexibility in organising working hours and hybrid working.
- We would like to receive applicants from all genders m/w/d
About us
Pointsharp is a European cybersecurity company founded in 2006. Pointsharp delivers specialized software and services that help organizations secure identities authorization access and data in a user-friendly way. We believe easy-to-use security solutions are the foundation for a safe modern digital workplace.
We offer a varied and exciting everyday life at an international company that is just at the beginning of our growth journey. At Pointsharp the employees are in focus. We put a lot of effort into safeguarding our community and culture a culture that has long been characterized by entrepreneurship and a strong focus on technology. Something that contributes to short decision paths and great opportunities to develop within their role and the company. At Pointsharp all genders are welcome.
Pointsharp Security made easy
Experience:
We offer a varied and exciting everyday life at an international company that is just at the beginning of our growth journey. At Pointsharp the employees are in focus. We put a lot of effort into safeguarding our community and culture a culture that has long been characterized by entrepreneurship and a strong focus on technology. Something that contributes to short decision paths and great opportunities to develop within their role and the company. At Pointsharp all genders are welcome.
Pointsharp Security made easy
Experience:
Manager
Employment Type
Full-Time
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